Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Katie Luciani

Blacksburg,VA

Summary

Dedicated and motivated student with a strong academic record and a passion for national security. Experience with resolving conflict, effective communication, and leading/mentoring others. Seeking to contribute to the DCTC program while pursuing academic and professional goals.

Overview

4
4
years of professional experience

Work History

Brand Ambassador

American Eagle Outfitters, Inc
09.2022 - Current
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations
  • Handled and resolved customer complaints through effective collaboration with store management
  • Maintained a clean, organized inventory that is easy and accessible for customers to shop
  • Provided genuine, personalized customer interactions and high quality service while upholding brand standards to ensure customer satisfaction
  • Guided customers through the process of finding their ideal sizes and styles
  • Handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Was part of a select floorset team of 4 ambassadors that curated displays of rotating seasonal clothing and accessories on a monthly basis
  • Help train and mentor over 10 sales associates by focusing on sales techniques and customer service

Camp Counselor

Bayberry Riding Center
06.2020 - 07.2022
  • Worked multiple weeks of summer camp, performing different tasks depending on the week
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns
  • Maintained a clean and organized barn through tasks such as sweeping, picking stalls, and cleaning tack
  • Ensured the care and comfort of over 20 horses by feeding, watering, washing, and providing any horse-specific medicines and treatments
  • Assisted and taught campers how to properly groom and tack up their horse
  • Used time management to ensure the barn ran efficiently and that all horses and riders were prepared and on time for their lessons
  • Coordinated with other counselors to create engaging and inclusive activities that teach campers about topics such as horse anatomy, breeds, coloring/markings, and parts of the tack
  • Taught children of varying ages the basics of archery, emphasizing safety and proper form
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day

Education

No Degree - National Security And Foreign Affairs

Virginia Tech
Blacksburg, VA
05-2027

High School Diploma -

Riverbend High School
Fredericksburg, VA
05-2023

Skills

  • Analytical and Critical-thinking
  • Adaptability
  • Effective Communication
  • Organization
  • Active Learner
  • Leadership

Accomplishments

  • Recipient of the Knights of Columbus "Young Women of the Year" Award
  • Teen Core Ministry Leader- One of 5 young adults chosen by youth ministry director to help lead and administer to participants in high school youth ministry

Timeline

Brand Ambassador

American Eagle Outfitters, Inc
09.2022 - Current

Camp Counselor

Bayberry Riding Center
06.2020 - 07.2022

No Degree - National Security And Foreign Affairs

Virginia Tech

High School Diploma -

Riverbend High School

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Katie Luciani