Katie Madison
Burr Ridge,IL
Summary
Critical thinker with expertise in negotiation, communication, and process analysis. Demonstrated success in collaborating with diverse teams to achieve common goals. Proven history of delivering exceptional customer service and educational support.
Overview
37
37
years of professional experience
Work History
Patient Service Representative
Advocate Medical Group
Lincolnshire, Il
04.2024 - 05.2025
- Trained on EPIC database to enhance operational efficiency.
- Managed physician schedules and processed FMLA requests effectively.
- Verified insurance coverage to ensure accurate billing and patient access.
- Processed patient chart database while maintaining high accuracy standards.
- Coordinated physician referrals and managed prior authorization requests.
- Answered multi-line phones to support clinical office communications.
- Assisted clinical office operations to promote streamlined workflows.
Guest Services Associate
Lake Bluff Park District
Lake Bluff, Il
09.2022 - 01.2024
- Managed contracts for rentals at pool, beach, and park district facilities.
- Maintained precise schedules for instructors to ensure seamless operations.
- Opened facility weekdays at 5 a.m. to accommodate early visitors.
- Registered preschoolers and guests for various activities efficiently.
- Answered five-line phone system, directing inquiries to appropriate resources.
- Developed new filing system that enhanced access efficiency by 30%.
- Oversaw maintenance agreements for office equipment, ensuring consistent functionality.
Court Services Representative
DuPage County Circuit Court Clerk
Wheaton, Il
09.2011 - 02.2016
- Managed records room of court cases assuring documents/cases are filed according to state law
- Assisted patrons, federal to local law enforcement, skip-tracers and state’s attorney’s office on records research in accordance to state law
- Performed workshops for paralegal students bi-monthly for local students
- Spearheaded integration of document-to-digital data conversion case filings
- Calculated child support and arrearages and reconciled records with child support services
Marketing Communications Coordinator
Metromail Corporation
Lombard, Il
01.1990 - 01.1995
- Increased production within the marketing department by 10% by implementing a network calendar all employees could coordinate marketing projects.
- Implemented a new user-friendly trade show planning calendar for company-wide use, decreasing booking conflicts of exhibit use.
- Wrote and formatted Human Resource manual collaborating with HR Management
- Managed 60+ corporate and small market trade shows from space reservation to floor staffing and promotional materials.
- Managed all unforeseen issues that arose during shows.
- Created and managed the Metromail Speakers Bureau program.
- Successfully managed $1.5-2.0MM budget for trade shows and marketing/public relation’s plans.
- Created informative brochures, flyers, newsletters and promotional materials.
Trade Show Management/Marketing and promotions
Filko Automotive Products
Chicago, Il
01.1988 - 01.1990
- Served as committee Chair of Career Enhancement for the Young Executives Forum of the Automotive Services Industry Association.
- Wrote executive speeches for corporate and industry presentations, press releases, and articles for the company newsletter.
- Managed over 60 divisional and corporate trade shows annually.
- Designed and supervised construction of new corporate exhibits, and created television commercial script and sales presentations for corporate trade shows.
Education
Bachelor of Arts - English Literature, Sociology, French
North Central College
Naperville, ILSkills
- Critical analysis and communication
- Data management and process optimization
- Customer relationship management
- Microsoft Office and CRM expertise
- Patient feedback and scheduling management
- Interpersonal skills and rapport building
- Epic certification and medical records oversight
- Insurance verification and prior authorization processing
Additional Information
01/2016, 12/2019, Traveled through Dubrovnik, Medjugorje, Split, Croatia, Sarajevo, Mostar, and Zagreb building relationships with local business owners advising on marketing to American visitors., Held several part-time jobs during economic downturn from Covid., 2019-2023, Consistently received excellent performance reviews from leadership and peer reviews.
Languages
French
Limited
Spanish
Limited
Affiliations
Screenwriting, short story writer
Wildlife rehab
Mammal trainer
References
References available upon request.
Timeline
Patient Service Representative
Advocate Medical Group
04.2024 - 05.2025
Guest Services Associate
Lake Bluff Park District
09.2022 - 01.2024
Court Services Representative
DuPage County Circuit Court Clerk
09.2011 - 02.2016
Marketing Communications Coordinator
Metromail Corporation
01.1990 - 01.1995
Trade Show Management/Marketing and promotions
Filko Automotive Products
01.1988 - 01.1990
Bachelor of Arts - English Literature, Sociology, French
North Central College
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