KATIE MANNING
Eaton,US
Summary
Certified Medical Assistant with extensive expertise in patient care and administrative support, leveraging over 9 years of experience to enhance healthcare delivery and patient satisfaction. Proficient in electronic medical records and skilled in phlebotomy, injections, and vital signs monitoring, consistently ensuring compliance with healthcare standards. Passionate about fostering a supportive and efficient environment, aiming to innovate patient care processes and contribute to improved healthcare outcomes.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician Trainee
Kroger
Eaton, OH
09.2025 - Current
- Assisted pharmacists in preparing and dispensing medications to ensure accuracy and compliance with safety standards.
- Maintained organized inventory of pharmaceutical supplies, ensuring timely restocking and minimizing waste.
- Processed prescription orders efficiently, verifying patient information and medication details for correctness.
- Educated patients on proper medication usage, addressing questions to enhance understanding and adherence.
Care Navigator / CMA
Kettering Health Network
Englewood, OH
02.2025 - 08.2025
- Guided patients through care plans, enhancing recovery outcomes and boosting satisfaction.
- Coordinated with healthcare teams to improve patient care efficiency and reduce wait times.
- Utilized medical knowledge to support patient inquiries, ensuring accurate and timely responses.
- Resolved patient issues promptly, leading to improved service ratings and patient trust.
- Streamlined administrative processes, contributing to faster patient onboarding and discharge.
- Partnered with healthcare teams to streamline communication, ensuring timely care delivery and effective patient follow-up.
- Facilitated communication between patients and care teams, fostering a supportive environment and enhancing overall patient experience.
- Maintained accurate patient records and ensured compliance with healthcare regulations, contributing to enhanced operational efficiency.
CERTIFIED MEDICAL ASSISTANT
Kettering Health Network
Preble|Eaton, OH
05.2023 - 02.2025
- Assist physicians with patient rooming and vital signs collection, enhancing patient flow.
- Coordinate patient history and physicals, ensuring accurate chief complaint documentation.
- Support minor surgeries, contributing to efficient procedure outcomes.
- Administered point-of-care tests, enabling timely diagnosis and treatment decisions, significantly enhancing patient outcomes and satisfaction.
- Managed injection and sample logs meticulously, ensuring compliance with physician orders and maintaining high standards of patient safety.
- Streamlined patient intake processes, reducing wait times and improving overall patient satisfaction scores.
- Demonstrated strong interpersonal skills, building rapport with patients to create a comforting environment during medical procedures.
FRONT OFFICE STAFF
Kettering Health Orthopedics
Hamilton, OH
11.2022 - 05.2023
- Managed office operations, enhancing patient flow and satisfaction.
- Efficiently scheduled appointments, optimizing time management.
- Handled patient inquiries, ensuring accurate information delivery.
- Provided exceptional patient service by greeting and checking in patients, fostering a welcoming environment and enhancing overall satisfaction.
- Streamlined appointment scheduling processes, reducing patient wait times and improving office efficiency significantly.
- Coordinated with healthcare providers for seamless patient check-out and follow-up appointments, enhancing continuity of care.
- Fostered a welcoming environment by providing exceptional service, positively impacting patient experiences and loyalty.
FRONT OFFICE ASSISTANT
Orthopedic Associates of Southwest Ohio
Centerville, OH
04.2022 - 11.2022
- Answering multi-line phone system.
- Scheduling patient appointments.
- Greeting and checking in patients upon arrival.
- Taking co-payments from patients.
- Reconciling a cash drawer at the end of day.
- Checking out patients and making follow-up appointments.
- Scheduling patients for further testing MRI, CT, etc.
- Scanning patient information into charts.
- Changing or updating insurance information in patient charts.
- Making new patient charts and inputting the correct information.
- Administering patient questionnaires at check-in.
- Putting together information packets for next day patients.
MEMBER SERVICES REPRESENTATIVE
Freedom 1st Credit Union
Eaton, OH
11.2021 - 04.2022
BILLING SPECIALIST
Showtime Relocations
Eaton, OH
05.2020 - 03.2022
FRONT OFFICE SPECIALIST
Kettering Women's Health
Hamilton, OH
10.2018 - 09.2019
- Managed office operations, enhancing patient flow and satisfaction.
- Efficiently scheduled appointments, optimizing daily patient visits.
- Handled multi-line phone system, improving communication efficiency.
- Processed co-payments, ensuring accurate daily financial reconciliation.
- Coordinated with medical staff to manage in-office testing schedules, resulting in improved patient satisfaction and optimized resource allocation.
- Maintained accurate patient records by updating insurance information and reconciling cash drawers, ensuring compliance and financial accuracy.
- Fostered strong relationships with patients through attentive service and effective communication, contributing to a positive office environment.
CERTIFIED MEDICAL ASSISTANT/SCRIBE
Eaton Family Care
Eaton, OH
02.2018 - 10.2018
- Scheduled patients for appointments, checking in and out patients and taking co-pays.
- Reconciling cash drawer.
- Collecting patient vitals, history and physical as well as chief complaint.
- Giving injections and managing a medication log.
- Managing sample medication logs and distributing samples per physician orders.
- Cleaning and sanitizing the rooms after each patient.
- Inputting patient information into an EHR.
- Answering phones and messages.
- Acting as a medical scribe for the physicians.
- Starting new patient charts.
- Organizing patient charts in the EHR.
- Distributing refill requests.
- Run OARRS reports on patients with controlled medications.
- Initiating and following up on prior authorization and pre-certification requests.
CERTIFIED MEDICAL ASSISTANT/SCRIBE
Dr. Mark Vosler
Eaton, OH
01.2017 - 02.2018
- Scheduled patients for appointments, checking in and out patients and taking co-pays.
- Reconciling cash drawer.
- Collecting patient vitals, history and physical as well as chief complaint.
- Giving injections and managing a medication log.
- Managing sample medication logs and distributing samples per physician orders.
- Cleaning and sanitizing the rooms after each patient.
- Inputting patient information into an EHR.
- Answering phones and messages.
- Acting as a medical scribe for the physicians.
- Starting new patient charts.
- Organizing patient charts in the EHR.
- Distributing refill requests.
- Run OARRS reports on patients with controlled medications.
- Initiating and following up on prior authorization and pre-certification requests.
RECEPTIONIST
H&R Block
Eaton, OH
01.2009 - 04.2016
SALES ASSOCIATE
Sherwin Williams
Richmond, IN
04.2015 - 11.2015
SALES ASSOCIATE
DuBois Bookstore
Oxford, OH
06.2013 - 04.2015
NURSERY ATTENDANT
Preble County YMCA
Eaton, OH
10.2013 - 11.2014
CASHIER
Preble County Ace Hardware
Eaton, OH
08.2012 - 08.2013
Education
Associates of Applied Science - Medical Assisting
Sinclair Community College
Dayton, OH05.2017
Skills
- Certified in CPR and CMA
- Medical documentation
- Phlebotomy techniques
- Management of electronic medical records
- Suture and staple procedures
- Assessment of vital signs
- Proficient in EMR systems
- Administration of injections
- Expertise in patient care
Timeline
Pharmacy Technician Trainee
Kroger
09.2025 - Current
Care Navigator / CMA
Kettering Health Network
02.2025 - 08.2025
CERTIFIED MEDICAL ASSISTANT
Kettering Health Network
05.2023 - 02.2025
FRONT OFFICE STAFF
Kettering Health Orthopedics
11.2022 - 05.2023
FRONT OFFICE ASSISTANT
Orthopedic Associates of Southwest Ohio
04.2022 - 11.2022
MEMBER SERVICES REPRESENTATIVE
Freedom 1st Credit Union
11.2021 - 04.2022
BILLING SPECIALIST
Showtime Relocations
05.2020 - 03.2022
FRONT OFFICE SPECIALIST
Kettering Women's Health
10.2018 - 09.2019
CERTIFIED MEDICAL ASSISTANT/SCRIBE
Eaton Family Care
02.2018 - 10.2018
CERTIFIED MEDICAL ASSISTANT/SCRIBE
Dr. Mark Vosler
01.2017 - 02.2018
SALES ASSOCIATE
Sherwin Williams
04.2015 - 11.2015
NURSERY ATTENDANT
Preble County YMCA
10.2013 - 11.2014
SALES ASSOCIATE
DuBois Bookstore
06.2013 - 04.2015
CASHIER
Preble County Ace Hardware
08.2012 - 08.2013
RECEPTIONIST
H&R Block
01.2009 - 04.2016
Associates of Applied Science - Medical Assisting
Sinclair Community College