Katie Mapalo
San Luis Obispo,California
Summary
Fourth-year student with a passion for enhancing guest experiences in the hospitality industry. With experience in responsible beverage service, I am a detail-oriented and motivated individual with a drive to expand my knowledge in the wine and events industry through customer service, teamwork, and adaptability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Tasting Room Associate
Matchbook Wine Company
07.2025 - 09.2025
- Assisted guests with wine tastings, enhancing customer experience through personalized service.
- Educated visitors on wine varieties and pairing suggestions, fostering knowledge and appreciation of products.
- Managed inventory levels by restocking tasting room supplies to ensure seamless operations during busy hours.
- Collaborated with team members to maintain cleanliness and organization in the tasting room environment.
- Supported promotional events by setting up displays and engaging with attendees to drive brand awareness.
Wedding Coordinator Assistant
Events By Jessie
04.2025 - 05.2025
- Adapted quickly to changing client requests and provided creative solutions on-site.
- Supported the setup and breakdown of events, ensuring compliance with safety standards.
- Collaborated with team members to troubleshoot issues during events for seamless execution.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Provided exceptional customer service throughout the entire planning process, addressing any concerns promptly and professionally.
Taste of the World Event Planning
Cal Poly San Luis Obispo
01.2025 - 02.2025
- Used communication skills with teammates and Food Science students to organize and plan the event efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Experience Industry Management
California Polytechnic State University
San Luis Obispo, CA06-2026
High School Diploma -
Woodland Senior High School
Woodland, CA06-2022
Skills
- Guest service
- Responsible beverage service
- Adaptability to change
- Sales transactions
- Product promotion
- Teamwork and collaboration
- Multitasking Abilities
- Strong communication and interpersonal skills
Certification
California ABC Certification
Languages
English
Interests
- Wine Industry
- Hotels & Resorts
- I enjoy helping others and giving back to the community
Timeline
Tasting Room Associate
Matchbook Wine Company
07.2025 - 09.2025
Wedding Coordinator Assistant
Events By Jessie
04.2025 - 05.2025
Taste of the World Event Planning
Cal Poly San Luis Obispo
01.2025 - 02.2025
Bachelor of Science - Experience Industry Management
California Polytechnic State University
High School Diploma -
Woodland Senior High School