Katie Mapalo
San Luis Obispo,California
Summary
Fourth-year student with a passion for enhancing guest experiences in the hospitality industry. With experience in responsible beverage service, I am a detail-oriented and motivated individual with a drive to expand my knowledge in the wine and events industry through customer service, teamwork, and adaptability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Tasting Room Associate
Matchbook Wine Company
Woodland, CA
07.2025 - 09.2025
- Assisted guests with wine tastings, enhancing customer experience through personalized service.
- Educated visitors on wine varieties and pairing suggestions, fostering knowledge and appreciation of products.
- Managed inventory levels by restocking tasting room supplies to ensure seamless operations during busy hours.
- Collaborated with team members to maintain cleanliness and organization in the tasting room environment.
- Supported promotional events by setting up displays and engaging with attendees to drive brand awareness.
Wedding Coordinator Assistant
Events By Jessie
Santa Maria, CA
04.2025 - 05.2025
- Adapted quickly to changing client requests and provided creative solutions on-site.
- Supported the setup and breakdown of events, ensuring compliance with safety standards.
- Collaborated with team members to troubleshoot issues during events for seamless execution.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Provided exceptional customer service throughout the entire planning process, addressing any concerns promptly and professionally.
Taste of the World Event Planning
Cal Poly San Luis Obispo
San Luis Obispo, CA
01.2025 - 02.2025
- Used communication skills with teammates and Food Science students to organize and plan the event efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Experience Industry Management
California Polytechnic State University
San Luis Obispo, CA06-2026
High School Diploma -
Woodland Senior High School
Woodland, CA06-2022
Skills
- Guest service
- Responsible beverage service
- Adaptability to change
- Sales transactions
- Product promotion
- Teamwork and collaboration
- Multitasking Abilities
- Strong communication and interpersonal skills
Certification
California ABC Certification
Languages
English
Interests
- Wine Industry
- Hotels & Resorts
- I enjoy helping others and giving back to the community
Timeline
Tasting Room Associate
Matchbook Wine Company
07.2025 - 09.2025
Wedding Coordinator Assistant
Events By Jessie
04.2025 - 05.2025
Taste of the World Event Planning
Cal Poly San Luis Obispo
01.2025 - 02.2025
Bachelor of Science - Experience Industry Management
California Polytechnic State University
High School Diploma -
Woodland Senior High School