Summary
Overview
Work History
Education
Skills
Professional Summary
References
Timeline
Generic

Katie Martinac

L'Anse,MI

Summary

Dedicated customer service professional seeking a job in Warranty Processing. Works independently with minimal supervision, and adheres to company policy and procedures. Committed to a strong work ethic, maintains professional relationships and maintains accurate and efficient documentation.

Overview

13
13
years of professional experience

Work History

Secretary

L’Anse Area Schools
L'Anse, MI
05.2023 - Current
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated records and files to maintain document compliance.
  • Updated spreadsheets and databases to track, analyze, and report on absences and substitutes.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Paraprofessional

L’Anse Area Schools
L'Anse, MI
08.2021 - 05.2023
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Contributed to increased student retention by providing academic support and mentoring during after-school programs.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supervised students on field trips for safety and proper behavior in public settings.

Deputy Clerk/Register of Deeds

Baraga County
10 2020 - 06.2021
  • Answered inquiries from general public regarding Register of Deeds, court appearances and trial dates.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Drafted professional court correspondence
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Maintained docket calendar and database for Circuit court.
  • Performed data entry on Landlink to maintain and organize records of Deeds, Mortgages, Discharges, etc
  • Provided information to customers regarding recorded documents
  • Issued birth certificates, death certificates

Patient Account Specialist

Baraga County Memorial Hospital
10.2018 - 10.2020
  • Contacted patients after insurance was calculated to obtain payments.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Prepared reports detailing billing actions, flags and other key information.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Reconciled statements with patient records.
  • Posted payments and processed refunds.
  • Utilized computer programs to create invoices, letters and other documents.
  • Responded to patient, family and external payer inquiries.
  • Electronically submitted bills according to compliance guidelines.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Configured multiple reports for account management and adjustments
  • Processed contractuals for proper bills
  • Reviewed remittance of all insurances

Certified Nursing Assistant

Eastwood Nursing Center
05.2014 - 07.2018
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, blood pressure and pulse.
  • Responded appropriately to physical, emotional, developmental needs of patients.
  • Assisted patients bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.

Certified Nursing Assistant

Eastwood Nursing Center
07.2012 - 06.2014

See Above

Certified Nursing Assistant

Christian Park Village
01.2014 - 04.2014
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.

Receptionist

Calhoun Liberty Hospital
01.2012 - 06.2012
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Scheduled appointments, registered patients.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Prepared patient charts accurately and neatly for the clinic.
  • Prepared patient charts, pre-admissions and consent forms as necessary.

Receptionist

UP Health Systems
7 2009 - 7 2011
  • Scheduled appointments and registered patients.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Prepared patient charts accurately and neatly for the clinic.
  • Documented patient information obtained from interviews.
  • Answered phone calls in a timely manor, transferred calls to appropriate party.
  • Upheld confidentiality of all information.

Education

Some College (No Degree) -

Northern Michigan University
Marquette, MI

High School Diploma -

Republic-Michigamme High School
Republic, MI
2007

Skills

  • Excellent time management skills
  • Self-sufficient
  • Database entry
  • Scanning/copying/emailing
  • Scheduling and calendar management
  • Proficient
  • Customer Service
  • Prior Authorizations
  • Account collections
  • Payment transactions
  • Year -end reporting
  • People-oriented
  • Positive
  • Team collaboration
  • Spreadsheet developments
  • Document editing
  • Professional and mature
  • Attention to detail
  • Direct patient care
  • Billing statement management
  • Account management
  • Invoicing
  • Quickbooks
  • Microsoft excel

Professional Summary

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Proven ability to perform a variety of office tasks in fast-paced environments demanding strong organizational, leadership, and interpersonal skills. Committed to exceptional customer service and driven by challenges. Experience with Word, Excel and database software.

References

Tricia Uzzle

Warranty Processor

iClaimesservices

281-793-1496

Alix Mongiat

Warranty Processor

iClaimesservices

906-201-2399

Lisa Cichosz

Jr/Sr High School Principal

L’Anse Area Schools

906-524-6000 ext 300

Darrin Voskuhl

Student Services Director/Athletic Director

L’Anse Area Schools

906-524-6000 ext 300

Kylee Kristo

Teller

Baraga County Federal Credit Union

906-201-1845

Timeline

Secretary

L’Anse Area Schools
05.2023 - Current

Paraprofessional

L’Anse Area Schools
08.2021 - 05.2023

Patient Account Specialist

Baraga County Memorial Hospital
10.2018 - 10.2020

Certified Nursing Assistant

Eastwood Nursing Center
05.2014 - 07.2018

Certified Nursing Assistant

Christian Park Village
01.2014 - 04.2014

Certified Nursing Assistant

Eastwood Nursing Center
07.2012 - 06.2014

Receptionist

Calhoun Liberty Hospital
01.2012 - 06.2012

Deputy Clerk/Register of Deeds

Baraga County
10 2020 - 06.2021

Receptionist

UP Health Systems
7 2009 - 7 2011

Some College (No Degree) -

Northern Michigan University

High School Diploma -

Republic-Michigamme High School
Katie Martinac