Jeri Downard
Lima,OH
Summary
Dedicated professional with a proven track record at Member One Credit Union, excelling in customer service and cash management. Demonstrates a strong work ethic and professionalism, significantly enhancing client satisfaction and trust. Skilled in accurate transaction processing and adept at maintaining confidentiality, showcasing exceptional time management and organizational abilities.
Overview
2005
2005
years of professional experience
Work History
Secretary
Shawnee Local School District
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily reports.
- Scheduled appointments and conducted follow-up calls to students/parents
- Entered data into system and updated student contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication
- Managed counselors calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Teller
Member One Credit Union
01.2001 - 02.2005
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Teller Supervisor
Huntington National Bank
01.1988 - 10.1996
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Education
High School Diploma - General Studies
Shawnee High School
Lima06.1985
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
- Cash counting
- Goal-oriented focus
Timeline
Teller
Member One Credit Union
01.2001 - 02.2005
Teller Supervisor
Huntington National Bank
01.1988 - 10.1996
Secretary
Shawnee Local School District
High School Diploma - General Studies
Shawnee High School
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