Erika Ibarra
Azusa,CA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Secretary
Ibarra And Son Produce
Los Angeles, CA
06.2019 - Current
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Updated contact lists on a regular basis; created new contacts as needed.
- Maintained organized filing system of paper and electronic documents.
Behavior Technician
Behavioral Learning Network
Encino , CA
08.2024 - 02.2025
- Monitored client's progress towards identified goals through data collection and analysis.
- Participated in continuing education and in-service training to advance skills.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Reviewed data and progress reports with management and specialists to strategize program improvements.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
Cashier
Target
Azusa, CA
09.2017 - 04.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Sales Associate
HomeGoods
Glendora, CA
12.2016 - 01.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Helped customers find specific products, answered questions and offered product advice.
Sales Associate
Macy's
West Covina, CA
11.2016 - 01.2017
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Party Pronto
Arcadia, CA
05.2015 - 07.2015
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Education
Bachelor of Arts - Psychology
Cal Poly Pomona
Pomona, CA05.2024
Psychology
Citrus College
Glendora, CA06.2022
High School Diploma -
Bishop Amat High School
La Puente, CA06.2008
Skills
- Promotional Support
- Payment Processing
- Autism spectrum disorder
- Behavioral conditions
- Teamwork and Collaboration
- Multi-Tasking Strength
- Merchandising Understanding
- Relationship Building
- Store Opening and Closing
- Problem-Solving
- Reading Comprehension Skills
- Self-Checkout Assistance
- Guest Relations
- Retail Store Operations
- Client Service
- Excellent Communication Skills
- Exceptional Customer Service
- Time Management
- Reliable and Punctual
- Listening Skills
- Flexible Schedule
- Professional Demeanor
- Customer Service
- Stocking and Receiving
- Empathy and patience
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Graduated from Citrus Community College with a 3.4 GPA
- Took Accelerated Spanish in High School, and passed with an A grade.
- Graduated from Cal Poly Pomona University Bachelors in Psychology, with a 3.4 GPA
References
- Stephanie (626) 821-0200, Manager at Party Pronto
- Katie (626) 629-1121, Target
- Teresa Fragrance Manager (626) 962-5400, Macy's
- Julian Sarinana (Case Supervisor) at BLN Company (310) 339-9995
- Maridel Tan ( Irving Middle School Special Ed. Teacher) (904) 254-0014
Affiliations
- Going to bookstores and reading
- Traveling
- Exercising (doing the Peloton bike)
Timeline
Behavior Technician
Behavioral Learning Network
08.2024 - 02.2025
Secretary
Ibarra And Son Produce
06.2019 - Current
Cashier
Target
09.2017 - 04.2019
Sales Associate
HomeGoods
12.2016 - 01.2017
Sales Associate
Macy's
11.2016 - 01.2017
Sales Associate
Party Pronto
05.2015 - 07.2015
Bachelor of Arts - Psychology
Cal Poly Pomona
Psychology
Citrus College
High School Diploma -
Bishop Amat High School
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