Katie Massero
Derry
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
20
20
years of professional experience
2000
2000
years of post-secondary education
Work History
LNA
Free Agent Nursing Agency
Manchester
09.2018 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed household errands and other essential duties.
Server, cashier, delivery driver, catering
Everything But Anchovies
Hanover
05.2011 - 10.2016
- Collaborated with kitchen staff to ensure timely meal preparation.
- Provided exceptional customer service in fast-paced dining environments.
- Catering
- Phone orders
- At home and or company delivery
Customer Service Cashier
Dunkin' Brands
Derry
08.2005 - 08.2008
- Processed customer transactions efficiently at high-volume coffee and donut shop.
- Managed cash register operations while maintaining accurate cash handling procedures.
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Maintained cleanliness and organization of the service area to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Educated customers about menu offerings and promoted seasonal products effectively.
- Handled inventory restocking and monitored product freshness regularly for quality assurance.
- Trained new staff on cash register operation and customer service best practices.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Education
Salem High School
Salem , NHLicensed Nursing Aide - LNA
Salem Haven
Salem , NH 09.1999 - 12.1999
Skills
- Cash handling
- Customer service
- Order processing
- Team collaboration
- Inventory management
Timeline
LNA
Free Agent Nursing Agency
09.2018 - Current
Server, cashier, delivery driver, catering
Everything But Anchovies
05.2011 - 10.2016
Customer Service Cashier
Dunkin' Brands
08.2005 - 08.2008
Licensed Nursing Aide - LNA
Salem Haven
09.1999 - 12.1999
Salem High School