Katie Mccauley

• Managed billing issues promptly, upholding professionalism and client contentment.
• Collected room deposits, fees, and payments.
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Maintained clean and safe environment to promote patient safety and comfort.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.

Handled financial transactions while supporting customer needs.

Handled transactions efficiently while addressing customer issues.