Katie McCraine
Canton
Summary
Currently, working in the food industry has exposed me to many positive experiences. From strongly built customer relationships to the skills to be able to handle a fast paced environment. I intend to use these skills moving forward into my different avenues of life. I am currently in college for interior design and will finish May 2028. This is my overall passion and my end goal moving forward. To reiterate I plan to put my current skills to use in any field as well as gain new skills in any job I get.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
O'Charley's
Canton, GA
11.2025 - Current
- Implemented health and safety protocols to maintain cleanliness and compliance in bar operations.
- Resolved customer complaints effectively, enhancing overall guest experience and retention.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
O'Charley's
Canton, GA
05.2025 - Current
- Resolved customer complaints promptly while maintaining professional demeanor.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bayhost/Server
Topgolf
Atlanta, GA
04.2024 - 07.2024
- Learned how to work well with others when conflicts arise
- Got better at juggling all my tasks and staying calm under pressure
- Learned how to diffuse small conflicts
Server
Cracker Barrel
Kennesaw, GA
10.2023 - 03.2024
- This job has helped me learn a lot about customer service, professionalism and time management.
- Trained new servers on menu items, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Babysitting
Personal
Ocean Springs, MS
08.2019 - 04.2020
- I took care of 3 boys ages 2-3,5-6, and 0-1. This taught me patience and responsibility and how to work well under pressure.
Education
High school diploma -
Great Oak High School
Temecula, CA06.2023
Skills
- Fast and accurate typing
- Client assistance
- Food service
- Food safety
- Sales transaction management
- Collaborative teamwork
- Proficient in organization techniques
- Strong focus on accuracy
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Bartender
O'Charley's
11.2025 - Current
Server
O'Charley's
05.2025 - Current
Bayhost/Server
Topgolf
04.2024 - 07.2024
Server
Cracker Barrel
10.2023 - 03.2024
Babysitting
Personal
08.2019 - 04.2020
High school diploma -
Great Oak High School