Katie McDermott
Summary
Positive and upbeat Customer Service Specialist bringing 11 years of customer-facing experience in fast-paced settings. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Offering a superior work ethic and competitive nature.
Overview
13
13
years of professional experience
Work History
Virtual Supplement Adjuster
Geico
DFW, TX
11.2024 - Current
- Reviewed repair estimates from service providers for reasonableness.
- Collaborated with repair shops to verify estimates and repair timelines.
- Reviewed photographs of damaged vehicles to support appraisal accuracy.
- Negotiated with repair facilities to ensure appropriate repairs were approved to minimize downtime.
Auto Damage Adjuster
GEICO, Government Employees Insurance
Alexandria, VA
09.2022 - Current
- Calculated damage and claim values using CCC One
- Drafted detailed estimates for customers regarding repairs needed due to accident or other damage.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Determined cost effective repair options and located cost effective parts for replacement as well as negotiated final estimates and shop costs
- Processed total loss paperwork in accordance with state guidelines
Auto Estimator /Front Office Manager
Coopers Paint and Body
Key West, FL
08.2019 - 07.2022
- Monitored office inventory to maintain adequate supply levels and order products.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Managed all scheduling for body and mechanical work.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Appraised a wide range of vehicles, including vans, light trucks and passenger cars.
- Ordered and Invoiced parts for repairs.
Auto Damage Appraiser
Government Employees Insurance Company
Greenville, NC
11.2017 - 08.2019
- Appraised a wide range of vehicles, including vans, light trucks and passenger cars
- Calculated damage and claim values using CCC One
- Photographed areas that were damaged on vehicles and submitted pictures with completed inspection reports
- Determined cost effective repair options and located cost effective parts for replacement as well as negotiated final estimates and shop costs
- Processed total loss paperwork in accordance with state guidelines
Auto Claims Service Representative
Government Employees Insurance Company
Fredericksburg, VA
05.2013 - 11.2017
- Received and corresponded with customers about injuries, vehicle damages and policy coverage's
- Inputted information from customer calls into the company's system using ATLAS Production
- Handled assigned files to completion and settlement
- Assisted in training and mentoring 2-3 new employees and team members per year
- Obtained recorded statements to determine liability and available coverage
- Processing Payments and handled issuing of over 50 payments per month
- Submitted demands and documentation using Arbfile
Intelligence Specialist
United States Navy
Fort Meade, MD
10.2013 - 06.2017
- Issued a Top Secret Clearance
- Analyzed and evaluated information to assess developments, trends and threat implications associated with the information environment to prepare and present intelligence findings.
- Prepared and distributed intelligence briefs focused on field operations.
Education
Political Science
University of Mary Baldwin
Stauton VaSkills
- Proficient with Microsoft Office and CCC One
- Organized and Efficient
- I-Car Pro Level 2 Certified
- Licensed in NC, CT and TX
Timeline
Virtual Supplement Adjuster
Geico
11.2024 - Current
Auto Damage Adjuster
GEICO, Government Employees Insurance
09.2022 - Current
Auto Estimator /Front Office Manager
Coopers Paint and Body
08.2019 - 07.2022
Auto Damage Appraiser
Government Employees Insurance Company
11.2017 - 08.2019
Intelligence Specialist
United States Navy
10.2013 - 06.2017
Auto Claims Service Representative
Government Employees Insurance Company
05.2013 - 11.2017
Political Science
University of Mary Baldwin