Katie McKay
Oklahoma City,Oklahoma
Summary
Dynamic Triage Nurse with a proven track record at SSM Health Family Medical Group, excelling in patient assessment and care prioritization. Skilled in clinical judgment and compassionate care, I enhance patient satisfaction through effective communication and problem-solving, ensuring high-quality outcomes in fast-paced environments. Committed to continuous education and professional development.
I am a healthcare professional prepared to excel in triage environments, leveraging comprehensive experience in patient assessment and care prioritization. Reliable team player focused on delivering optimal patient outcomes and adapting to dynamic healthcare settings. Key skills include critical decision-making and effective communication.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Triage Nurse
SSM Health Family Medical Group
08.2025 - Current
- Assessed patient needs and prioritized care based on clinical guidelines.
- Documented patient interactions accurately in electronic health record system.
- Collaborated with healthcare team to ensure efficient patient flow and communication.
- Educated patients on treatment plans and medication management effectively.
- Triaged incoming calls to determine urgency of medical concerns efficiently.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Pediatric Home Health Nurse
Specialty Care Pediatrics
06.2024 - 08.2025
- Administered medications and treatments according to individualized care plans.
- Monitored patients' vital signs and reported changes to healthcare team.
- Educated families on patient care techniques and medication management.
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Developed and implemented care strategies tailored to each patient's needs.
- Trained junior nurses in pediatric nursing best practices and protocols.
- Advocated for patients' needs and preferences during care planning discussions.
- Served as a trusted resource for patients and their families by providing expert advice on pediatric health matters and addressing concerns promptly.
- Handled medication administration, ventilation monitoring and wound care.
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in continuing education opportunities relevant to pediatrics.
- Implemented creative approaches to engage children during medical procedures, minimizing anxiety and distress for both patients and families.
- Educated families on disease management strategies, empowering them to take an active role in their child''s health and wellbeing.
- Advanced positive patient experiences by consistently delivering friendly, empathetic service while addressing medical concerns efficiently.
- Communicated with patients and family members, providing detailed information regarding care and medications.
Gunner's Mate
US Navy
06.2016 - 02.2022
- Operated and maintained weapon systems aboard naval vessels, ensuring optimal functionality and readiness.
- Conducted routine inspections and preventive maintenance on armament equipment, enhancing reliability and performance.
- Trained junior personnel on safety protocols and operational procedures for handling ammunition effectively.
- Developed standard operating procedures to improve workflow efficiency in weapons handling and storage.
- Coordinated logistical support for supply chain management of munitions, optimizing inventory control processes.
- Led teams during live-fire exercises, ensuring adherence to safety regulations and mission objectives.
- Implemented training programs that increased proficiency in weapon systems operation among crew members.
- Maintained strict security measures, safeguarding sensitive information related to weapons systems and tactical plans.
- Supported leadership in managing ammunition inventory, ensuring adequate supplies for training and operations.
- Demonstrated adaptability by quickly learning new weapons systems as they were introduced into service.
- Contributed to a positive working environment by fostering camaraderie and maintaining high standards of professionalism.
Patient Care Technician
Arkansas Methodist Medical Center
05.2015 - 05.2016
- Assisted nursing staff with patient care procedures and daily activities.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and sanitation of patient rooms and equipment.
- Documented patient information accurately in electronic health record systems.
- Collaborated with interdisciplinary teams to enhance patient outcomes and satisfaction.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Education
Associate of Science - License Practical Nurse
Central Oklahoma College
Edmond05-2024
Associate of Arts - Nursing
Oklahoma City Community College
Oklahoma City, OK12-2023
Skills
- Triage
- Prescription refills
- Vital signs
- Direct patient care
- HIPAA compliance
- Clinical judgment
- Compassionate care
- Immunization administration
- Cardiac monitoring
- Appointment scheduling
- Patient management
- Patient assessment
- Continuing education
- Treatment Planning
- Home care coordination
- Pediatric nursing
- Telephone triage
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Problem-solving abilities
- Basic life support
- Reliability
- Excellent communication
- CPR certification
- Active listening
- Physical assessment
- Vitals monitoring
- Medication administration
- Documentation
Certification
- Licensed Practical Nurse - June 2024- Current
- CPR/BLS Certified
Timeline
Triage Nurse
SSM Health Family Medical Group
08.2025 - Current
Pediatric Home Health Nurse
Specialty Care Pediatrics
06.2024 - 08.2025
Gunner's Mate
US Navy
06.2016 - 02.2022
Patient Care Technician
Arkansas Methodist Medical Center
05.2015 - 05.2016
Associate of Science - License Practical Nurse
Central Oklahoma College
Associate of Arts - Nursing
Oklahoma City Community College