Summary
Overview
Work History
Education
Skills
Timeline

Katie McKenna

Woodburn,Oregon

Summary

Field Executive Sales Manager with 12 years of sales experience. Successfully developed and lead sales teams to no only make their sales plans but to exceed their KPIs and client retention. Experienced in creating in-person and online training materials that supported and grew existing business. Passionate about developing sales teams and working side by side on the floor to develop and support the business.

Overview

9
9
years of professional experience

Work History

Field Executive Sales Manager

MAC Cosmetics
06.2021 - 12.2022
  • Developed strong client relationships through client computer systems by coaching staff to have effective communication, resulting in increased client satisfaction and retention.
  • Collaborated with multiple retailers- Nordstrom, Macys, Ulta, Dillards to cross develop their teams, demonstrate and sell product, and enhance company reputation within the industry.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Coached staff members in providing guidance on best practices, customer service, field operations and team selling, and promoted professional growth within the organization.
  • Handled all HR responsibility for store locations including hiring, terminating, yearly reviews and coaching management to develop their own personal teams.
  • Oversaw operations including; stock inventory and safety compliance for entire market

Regional Trainer

MAC Cosmetics
08.2015 - 06.2019
  • Contributed to company growth by supporting the onboarding process for new hires through effective classroom, sales floor, and virtual training programs.
  • Supported leadership by creating in-person and virtual training material to target immediate customer service and sales floor needs.
  • Facilitated regional training events, resulting in improved team performance and collaboration across departments.
  • Number 1 in customer returns and highest in average unit sales

Retail Manager

MAC Cosmetics
08.2013 - 08.2015
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Education

High School Diploma -

Enumclaw High School , Enumclaw, WA
06.2010

Skills

  • Customer Relationship Management
  • Technical Proficiency
  • Strategic Planning
  • Project Planning
  • Training development
  • Classroom experience
  • Corporate Training Programs
  • Customer Relations
  • Complaint resolution

Timeline

Field Executive Sales Manager - MAC Cosmetics
06.2021 - 12.2022
Regional Trainer - MAC Cosmetics
08.2015 - 06.2019
Retail Manager - MAC Cosmetics
08.2013 - 08.2015
Enumclaw High School - High School Diploma,

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Katie McKenna