Katie Mclemore
Rayville,USA
Summary
Very motivated, customer-oriented individual seeking long-term employment where I can learn as well as display my knowledge, experience, and skills to ensure growth for my future employer and my overall career goals. Willing to relocate to: Louisiana
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
1st Franklin Financial Corporation
Winnsboro, LA
01.2023 - Current
- Maintains Branch delinquency control and personally engages with delinquencies as appropriate.
- Develops and assures that Branch growth, profitability goals and objectives are met
- Manages all loans including approval of customer loans and sales finance contracts within delegated authority for lending limits
Customer Service Representative
1st Franklin Financial Corporation
Winnsboro, LA
05.2019 - 01.2023
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- Handled customer’s requests face to face, by phone and e-mail with excellent problem-solving skills and personal attention to their financial needs.
- Provide Exemplary customer service to internal and external customers by addressing customer inquiries, solving, problems, providing online support, accurately document, research and resolve customer service issues and resolve customer complaints.
- Gather and verify all required customer information for tracking purposes.
- Resolve customer issues regarding Loan inquiries, debit/credit card payments, VOD, and account maintenance.
Bartender
Specialty Daiquiris & Spirits
Bastrop, LA
09.2019 - 05.2021
- Crafted a diverse range of specialty cocktails and drinks to enhance customer experience.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Trained and mentored new bartenders on techniques, service standards, and safety protocols.
- Developed and implemented seasonal drink menus to attract new clientele and increase sales.
Bartender
The Room Bar And Grill
Delhi, LA
01.2016 - 02.2019
- Provided exceptional customer service, resolving conflicts and ensuring guest satisfaction at all times.
- Collaborated with management to optimize workflow efficiency during peak hours.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Analyzed customer feedback to refine offerings, improving overall service quality and drink presentation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Cashier/Sales Associate
Baskin upakit
08.2016 - 04.2018
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Enters price changes by referring to price sheets and special sale bulletins.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
Education
High School Diploma -
Franklin parish high school
Winnsboro, LA, US05.2014
Skills
- Excellent written and verbal communication skills, Good customer orientation, Strong time management skills
- Excellent computer and phone skills, Accounting and research, Computer skills, Analysis skills, Computer literacy
- Proficient in Microsoft Word, PowerPoint, and Excel
- Data Collection
Timeline
Senior Customer Service Representative
1st Franklin Financial Corporation
01.2023 - Current
Bartender
Specialty Daiquiris & Spirits
09.2019 - 05.2021
Customer Service Representative
1st Franklin Financial Corporation
05.2019 - 01.2023
Cashier/Sales Associate
Baskin upakit
08.2016 - 04.2018
Bartender
The Room Bar And Grill
01.2016 - 02.2019
High School Diploma -
Franklin parish high school