Summary
Overview
Work History
Education
Skills
Timeline
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Katie Mclemore

Rayville,USA

Summary

Very motivated, customer-oriented individual seeking long-term employment where I can learn as well as display my knowledge, experience, and skills to ensure growth for my future employer and my overall career goals. Willing to relocate to: Louisiana

Overview

10
10
years of professional experience

Work History

Senior Customer Service Representative

1st Franklin Financial Corporation
Winnsboro, LA
01.2023 - Current
  • Maintains Branch delinquency control and personally engages with delinquencies as appropriate.
  • Develops and assures that Branch growth, profitability goals and objectives are met
  • Manages all loans including approval of customer loans and sales finance contracts within delegated authority for lending limits

Customer Service Representative

1st Franklin Financial Corporation
Winnsboro, LA
05.2019 - 01.2023
  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
  • Handled customer’s requests face to face, by phone and e-mail with excellent problem-solving skills and personal attention to their financial needs.
  • Provide Exemplary customer service to internal and external customers by addressing customer inquiries, solving, problems, providing online support, accurately document, research and resolve customer service issues and resolve customer complaints.
  • Gather and verify all required customer information for tracking purposes.
  • Resolve customer issues regarding Loan inquiries, debit/credit card payments, VOD, and account maintenance.

Bartender

Specialty Daiquiris & Spirits
Bastrop, LA
09.2019 - 05.2021
  • Crafted a diverse range of specialty cocktails and drinks to enhance customer experience.
  • Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
  • Trained and mentored new bartenders on techniques, service standards, and safety protocols.
  • Developed and implemented seasonal drink menus to attract new clientele and increase sales.

Bartender

The Room Bar And Grill
Delhi, LA
01.2016 - 02.2019
  • Provided exceptional customer service, resolving conflicts and ensuring guest satisfaction at all times.
  • Collaborated with management to optimize workflow efficiency during peak hours.
  • Maintained cleanliness and organization of bar area in compliance with health regulations.
  • Analyzed customer feedback to refine offerings, improving overall service quality and drink presentation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.

Cashier/Sales Associate

Baskin upakit
08.2016 - 04.2018
  • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
  • Enters price changes by referring to price sheets and special sale bulletins.
  • Discounts purchases by redeeming coupons.
  • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
  • Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Provides pricing information by answering questions.

Education

High School Diploma -

Franklin parish high school
Winnsboro, LA, US
05.2014

Skills

  • Excellent written and verbal communication skills, Good customer orientation, Strong time management skills
  • Excellent computer and phone skills, Accounting and research, Computer skills, Analysis skills, Computer literacy
  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Data Collection

Timeline

Senior Customer Service Representative

1st Franklin Financial Corporation
01.2023 - Current

Bartender

Specialty Daiquiris & Spirits
09.2019 - 05.2021

Customer Service Representative

1st Franklin Financial Corporation
05.2019 - 01.2023

Cashier/Sales Associate

Baskin upakit
08.2016 - 04.2018

Bartender

The Room Bar And Grill
01.2016 - 02.2019

High School Diploma -

Franklin parish high school
Katie Mclemore