Overview
Work History
Timeline

Katie M. Dunn

Des Moines,IA

Overview

9
9
years of professional experience

Work History

Medical Only Workers' Compensation Adjuster

GuideOne Insurance The Mutual Group
West Des Moines, IA
08.2021 - Current
  • Confirm policy coverage for reported claims
  • Verify correct state forms have been obtained for claims received
  • Conduct complete and thorough claims investigations, including interviewing employers' claimant's, provider's and witnesses
  • Obtaining recorded statements and police reports when necessary
  • Accurately analyze all information received for the claim and make accurate compensability decision
  • File EDI FROI reports and any supplementary reports that are needed
  • Issue mileage and other reimbursement payments to claimant's
  • Issue TTD payments to claimant's and or Impairment Rating or Permanent Impairment Rating Payments when needed
  • Pay bills on claim files

Claims Support Specialist

GuideOne Insurance
West Des Moines, IA
10.2019 - 08.2021
  • Process Program and Specialty FNOL claim set up
  • Manually add coverages to claims and complete program audits
  • Claim Center Audits
  • Set up Safelite Glass Only claims and answer customer deductible questions
  • Assist adjusters with claim center issues

Customer Care Associate, Contract Laborer

GuideOne Insurance
West Des Moines, IA
08.2016 - 09.2019
  • Provide agents, insureds, and internal personnel with personalized and friendly service
  • Assist manager, supervisor, agents, and insureds research and fix complex billing issues
  • Transferred to GuideOne Finance Department September 2018-October 2019 as a Cash Management Support Specialist

Timeline

Medical Only Workers' Compensation Adjuster - GuideOne Insurance The Mutual Group
08.2021 - Current
Claims Support Specialist - GuideOne Insurance
10.2019 - 08.2021
Customer Care Associate, Contract Laborer - GuideOne Insurance
08.2016 - 09.2019

Similar Profiles

CREATE PROFILE
Katie M. Dunn