Katie M. Dunn
Des Moines,IA
Overview
9
9
years of professional experience
Work History
Medical Only Workers' Compensation Adjuster
GuideOne Insurance The Mutual Group
West Des Moines, IA
08.2021 - Current
- Confirm policy coverage for reported claims
- Verify correct state forms have been obtained for claims received
- Conduct complete and thorough claims investigations, including interviewing employers' claimant's, provider's and witnesses
- Obtaining recorded statements and police reports when necessary
- Accurately analyze all information received for the claim and make accurate compensability decision
- File EDI FROI reports and any supplementary reports that are needed
- Issue mileage and other reimbursement payments to claimant's
- Issue TTD payments to claimant's and or Impairment Rating or Permanent Impairment Rating Payments when needed
- Pay bills on claim files
Claims Support Specialist
GuideOne Insurance
West Des Moines, IA
10.2019 - 08.2021
- Process Program and Specialty FNOL claim set up
- Manually add coverages to claims and complete program audits
- Claim Center Audits
- Set up Safelite Glass Only claims and answer customer deductible questions
- Assist adjusters with claim center issues
Customer Care Associate, Contract Laborer
GuideOne Insurance
West Des Moines, IA
08.2016 - 09.2019
- Provide agents, insureds, and internal personnel with personalized and friendly service
- Assist manager, supervisor, agents, and insureds research and fix complex billing issues
- Transferred to GuideOne Finance Department September 2018-October 2019 as a Cash Management Support Specialist
Timeline
Medical Only Workers' Compensation Adjuster - GuideOne Insurance The Mutual Group
08.2021 - Current
Claims Support Specialist - GuideOne Insurance
10.2019 - 08.2021
Customer Care Associate, Contract Laborer - GuideOne Insurance
08.2016 - 09.2019