Sueann Love
Tulsa
Summary
Motivated IT professional leveraging a background in workers’ compensation and administrative support to launch a technology career. Completed comprehensive training in networking, cybersecurity, AI infrastructure/AI operations, and software development. Proficient in troubleshooting, process improvement, and rapid adaptation to new technologies. Exceptional communicator with the ability to collaborate across diverse teams. Eager to secure an entry-level IT role to apply technical skills and drive organizational success while pursuing ongoing professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Workers’ Compensation / Adjuster Support
Consolidated Benefit Resources
04.2018 - 03.2019
- Coordinated medical treatment and insurance benefits for injured employees while ensuring legal compliance.
- Reviewed accident reports and communicated with healthcare providers.
- Documented case histories and maintained accurate medical records to support claims decisions.
Administrative Assistant / Billing Clerk
SS Medical Inc.
09.2013 - 09.2017
- Managed high-volume data entry of medical tickets and VA patient records.
- Created quality control reports; trained new staff in billing processes and HIPAA compliance.
- Streamlined coordination of patient documentation and medical billing accuracy.
Education
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ01.2023
Skills
- Networking & Support: Troubleshooting & Diagnostics, System Configuration, Network Connectivity Support, Remote Desktop Assistance
- Software & Hardware: Software Installation & Updates, Hardware Setup & Maintenance, Operating Systems (Windows, Linux, macOS)
- Data & Cloud Tools: Data Entry & Database Management, Cloud-Based Applications (Google Workspace, Microsoft 365)
- Cybersecurity: Cybersecurity Awareness (Best Practices for Safeguarding Data), SIEM Monitoring, Incident Response, Vulnerability Assessment
- Programming & Scripting: SQL, Python, Java, PowerShell, HTML5/CSS3
- Emerging Technologies: NVIDIA GPU Operations, Machine Learning Workflow Basics, Retrieval-Augmented Generation (RAG) Concepts
- Process & Problem-Solving: Incident Resolution, Root Cause Analysis, Process Improvement, Workflow Optimization, Quality Assurance, Documentation & Knowledge Base Creation, User Support & Training, System Monitoring
- Analytical & Communication Skills: Analytical Thinking, Technical & Non-Technical Communication, Attention to Detail, Adaptability to New Technologies, Time Management in Fast-Paced Environments
- Collaboration & Service: Cross-Functional Team Collaboration, Customer Service in Technical Contexts
- Learning & Growth Mindset: Rapid Technology Learning, Self-Directed Learning, Continuous Professional Development, Certification Preparation, Eagerness to Learn New Systems
Certification
- CompTIA SecurityX – COMP001022329860
- NVIDIA-Certified Associate: AI Infrastructure and Operations
DIGITAL BADGES
- Legacy Responsive Web Design – freeCodeCamp (November 2025)
- AI Infrastructure and Operations Fundamentals – NVIDIA (July 2025)
- SIEM 101 – Lets Defend (December 2024)
- Mastercard Cybersecurity -Forage (August 2024)
Timeline
Workers’ Compensation / Adjuster Support
Consolidated Benefit Resources
04.2018 - 03.2019
Administrative Assistant / Billing Clerk
SS Medical Inc.
09.2013 - 09.2017
Bachelor of Science - Information Technology
University of Phoenix