Katie Meza
Sioux City
Summary
Compassionate and patient professional with extensive experience in customer service and classroom support. Known for resolving issues efficiently and fostering strong relationships with students and parents. Committed to enhancing student engagement and supporting diverse learning requirements.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Teacher's Assistant
Community Action Agency Of Siouxland- Cooper
Sioux City, IA
09.2020 - 04.2026
- Assisted teachers in implementing lesson plans and adapting them to student needs.
- Monitored student progress and behavior, providing feedback to educators.
- Collaborated with special education staff to support diverse learning requirements.
- Supported classroom activities by preparing instructional materials and resources.
- Organized and maintained classroom environment to enhance student engagement.
- Led small group sessions for targeted instruction in literacy and math skills.
- Facilitated communication between parents and teachers regarding student development and concerns.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
Cashier
Abarotes Allan
Atengo Jalisco, MX
06.2018 - 07.2019
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Maintained organized and clean checkout areas to enhance customer experience.
- Monitored inventory levels, alerting management to restock needs to prevent shortages.
Customer Service Representative
Premier Bankcard
Dakota D
08.2012 - 10.2017
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed account transactions, ensuring compliance with company policies and procedures.
- Managed customer feedback, contributing to service improvement initiatives for enhanced satisfaction.
- Collaborated with team members to streamline communication processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
West High School
Sioux City, IASkills
- Classroom support
- Computer skills
- Effective communication
- Behavior management
- Collaborative teamwork
- Relationship building
- Classroom management
- Patient demeanor
- Positive attitude
Certification
- (CDA) Child Development Associate Credential.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher's Assistant
Community Action Agency Of Siouxland- Cooper
09.2020 - 04.2026
Cashier
Abarotes Allan
06.2018 - 07.2019
Customer Service Representative
Premier Bankcard
08.2012 - 10.2017
High School Diploma -
West High School