Brightspot
Katie Miller
Content Developer, Technical Writer, Editor
Salem,UT
Summary
Experienced Content Developer with an established reputation at FamilySearch International, enhancing learning journeys and streamlining content processes. Certified Scrum Master with expertise in CMS, data, and knowledge bases, and adept at fostering team collaboration. Contributed significantly to project successes and content improvements. Known for collaborating with subject matter experts and practicing exceptional writing and editing proficiency. Professional at transforming complex information into simplified content while using proper voice and tone to represent brand and style guides.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Content Developer
FamilySearch International
11.2015 - Current
- Created learning and knowledge content for global audiences to simplify training journeys.
- Adapted and strengthened written, audio, and video content based on current needs and user feedback.
- Guided team meetings and retrospectives as Scrum Master to facilitate communication and eliminate roadblocks.
- Improved content and generated ideas through collaboration, proofreading, and editing.
- Developed and demonstrated educational materials to support product training initiatives based on global area needs.
- Streamlined content creation process by maintaining content management system.
- Managed peer reviews and edited colleagues' drafts of articles, scripts, and training materials to ensure content is correct.
- Implemented style and brand guides, ensuring consistent voice and tone for each global area.
- Cultivated strong relationships with subject matter experts to produce accurate content and thorough instructional materials.
- Managed competing deadlines with efficiency and quickly adapted to changing priorities.
Executive Secretary/Administrative Assistant
The Church of Jesus Christ of Latter-day Saints
07.2013 - 11.2015
- Organized and updated schedules and travel arrangements for executives.
- Gathered information and produced accurate and informative reports and presentations to support executives' assignments.
- Managed correspondence to facilitate communication among executive leadership.
- Practiced strict confidentiality in all aspects of personal, financial, and corporate information.
- Answered high volume of phone calls and email inquiries and maintained confidential databases.
- Ensured accurate and organized record-keeping with data entry and database management.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Donor Stewardship Specialist
Philanthropies
07.2005 - 07.2013
- Represented multiple university presidents to donors and liaisons through written content.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Adopted new tools and processes that streamlined workflows across multiple teams.
- Increased efficiency by automating routine tasks with software solutions.
- Designed departmental newsletter to improve morale and create cohesive work environment.
- Developed tool and process training content to increase staff proficiency and productivity.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database systems.
Education
Bachelor of Science - Communications
05.2001 -
Skills
Content Development
Certification
Certified Scrum Master, FamilySearch Internatiol - Dec 2020-Dec 2024
Software
Mondaycom
Zendesk
Salesforce
DeepConverse
Lucid
SharePoint
Camtasia
Playht
Google Suite
Microsoft Office
Adobe Creative Suite
Timeline
Content Developer - FamilySearch International
11.2015 - Current
Executive Secretary/Administrative Assistant - The Church of Jesus Christ of Latter-day Saints
07.2013 - 11.2015
Donor Stewardship Specialist - Philanthropies
07.2005 - 07.2013
University of Phoenix - Bachelor of Science, Communications
05.2001 -
Certified Scrum Master, FamilySearch Internatiol - Dec 2020-Dec 2024
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