Katie Miller
Nephi,UT
Summary
Experienced Content Developer with an established reputation at FamilySearch International, excelling in content strategy and relationship building. Proficient at enhancing learning journeys and streamlining content processes. Certified Scrum Master with expertise in CMS, data, and knowledge bases, and adept at fostering team collaboration. Known for collaborating with subject matter experts and practicing exceptional writing and editing proficiency. Professional at transforming complex information into simplified content that meets global audience needs using proper voice and tone to represent brand and style guides.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Content Developer
FamilySearch International
09.2020 - Current
- Guide team meetings and retrospectives as Scrum Master.
- Cultivate strong relationships with subject matter experts.
- Manage competing deadlines with efficiency.
- Adapt quickly to changing initiatives and priorities.
- Facilitate communication to eliminate roadblocks.
- Develop educational materials to support global audiences and training initiatives.
- Adapt written, audio, and video content based on global needs.
- Improve content through collaboration across teams.
- Generate ideas for training paths, scripts, content edits, and workflows.
- Streamline the content creation process using content management systems and translation tools.
- Implement style and brand guidelines to ensure consistent voice and tone.
Data Analyst/Volunteer Supervisor
FamilySearch International
10.2015 - 09.2020
- Supervised and mentored teams of 50-125 missionaries.
- Performed data research and data correction.
- Created training content and facilitated training meetings.
- Collaborated with other departments to correct and record data.
- Implemented process changes to automate aspects of research and data correction processes.
- Upheld policies and policy changes with external audiences.
- Adapted quickly to changing priorities and cultural guidelines.
- Managed cases and responded to patrons through case and ticketing tools.
Executive Secretary
The Church of Jesus Christ of Latter-day Saints
07.2013 - 10.2015
- Produced accurate and informative reports and presentations to support executives’ assignments.
- Practiced strict confidentiality in all personal, financial, and corporate aspects.
- Managed databases to ensure accurate and organized record-keeping.
- Built and maintained collaborative relationships with other secretaries and teams.
- Adapted quickly to accommodate executives’ requests and preferences.
Donor Stewardship Specialist
Philanthropies
07.2005 - 07.2013
- Represented multiple university presidents through written content to donors and liaisons.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Adopted new tools and processes to streamline workflows.
- Automated routine tasks with software solutions.
- Designed departmental newsletter to foster a cohesive work environment.
- Developed training content to increase staff proficiency and productivity.
- Met changing demands by recommending improvements to processes and systems.
Education
Bachelor of Science - Communications
University of Phoenix
Phoenix, AZ12.2012
Skills
- Content creation
- Relationship building
- Project collaboration
- Project planning
- Content strategy
- Content curation
- Excellent communication
- Content development
- Complex Problem-solving
- Grammar editing
Certification
- Certified Scrum Master, FamilySearch International - December 2020-December 2026
Timeline
Content Developer
FamilySearch International
09.2020 - Current
Data Analyst/Volunteer Supervisor
FamilySearch International
10.2015 - 09.2020
Executive Secretary
The Church of Jesus Christ of Latter-day Saints
07.2013 - 10.2015
Donor Stewardship Specialist
Philanthropies
07.2005 - 07.2013
Bachelor of Science - Communications
University of Phoenix