Samantha Henry
Biloxi,MS
Summary
Audience-focused Content Developer with many years of experience writing and editing according to rigorous style guidelines. Creative wordsmith conveying information with clarity and precision. Deliberate writer crafting pieces with accessibility in mind.
Goal-oriented Recruiting Coordinator looking to support growing team with expertise and drive. Adept at establishing rapport and collecting information. Well-versed in online recruitment platforms.
Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Enthusiastic Training Specialist with outstanding record of achievement in training new hires. Passionate about changing lives and making workplaces safer, healthier and happier. Committed to continuous improvement.
Overview
12
12
years of professional experience
Work History
Content Developer
Amazon
12.2021 - Current
- Providing Emergent Issue Support
- Training newly hired Content Developers and a Content Delivery Manager
- Continuing work on Help and Knowledge Center projects, managing multiple marketplaces and stakeholders
Content Assistant
Amazon
08.2020 - 12.2021
- Created, updated, and published Help Content in multiple marketplaces, and 9 languages
- Responsible for creating and updating Knowledge Center content for 32 Domains working across departments and levels
- Worked on the creation of the C2S2 Content Wiki
- Compiled an updated list of C2S2's Business POCs
- Created a process to reduce the amount of time spent on Knowledge Center feedback for the US
Team Manager
Amazon
04.2020 - 08.2020
- Responsible for managing a team of 23 New Hire CSAs
- Weekly Coaching with each associate
- Facilitate weekly Team Meeting
- Audit contacts and hold agents accountable to Amazon policies
- Manage each associates attendance, performance and adherence to behavioral standards
Content Delivery Intern
Amazon
10.2019 - 04.2020
- Responsible for creating and updating Knowledge Center content for 32 Domains working across departments and levels
- Delivered on a confidential project compiling over 500 pieces of content quickly and accurately before deadline
Training Specialist
Amazon
09.2018 - 10.2019
- Managed classes of up to 30 people
- Completed 1-on-1 meetings with each new hire that included 3 security and quality audits
- Partnered with HR to handle escalated employee situations including write ups and terminations
- Created new instructor led presentations for the network
- Drove training program process improvement through Training Summit
Training Assistant
Amazon
04.2019 - 07.2019
- Facilitated New Hire events, from sign in to presentation
- Created a marketing program for Amazon Career Skills courses that boosted enrollment from 52 to over 200
- Scheduled multi-site training summits, coordinating events, attendees and catering
- Partnered with HR to accurately record New Hire I9 Documentation
Registries Customer Service Associate
Amazon
03.2016 - 09.2018
- Responsible for peer coaching fellow associates to improve metrics
- Worked on a project to update List, Wedding and Baby Registries’ Knowledge Center
- Subject Matter Expert
Recruiting Internal Programs Specialist
Amazon
04.2017 - 11.2017
- Responsible for L2-L4 hiring process from start to finish
- Worked towards standardizing Internal Hiring Process
- Responsible for training new team members
- Created a SharePoint with step-by-step hiring process screen shots that incorporated ease of access to hiring documents
Senior Recruiting Assistant
Amazon
07.2016 - 01.2017
- Scheduled interview rounds for internal and external applicants
- Created permanent and acting offers
- Maintained candidate relationships during hiring rounds
- Developed partnerships with Hiring Managers to meet their hiring needs
Retail Chat Customer Service Associate
Amazon
09.2012 - 07.2014
- Responsible for peer coaching peers to improve metrics
- Trained peers in soft skills for written communication
- Subject Matter Expert
Recruiting Assistant
Amazon
10.2013 - 01.2014
- Responsible for scheduling external candidate interviews
- Contacted candidates to make the job offers and schedule day one
- Processed all new hire paperwork
- Facilitated New Hire Orientations
Education
Bachelors of Business Administration - Business Marketing
Marshall University
Huntington, WVSkills
- Excellent written and verbal communication skills
- Experience in writing for a global audience
- Prior experience using DITA
- Prior experience using XML
- Prior experience using HTML
- Maintains confidentiality
- Extensive experience in ticketing systems TT
- Extensive experience in ticketing systems SIMt
- Extensive experience in ticketing systems SIM
- Experience auditing processes
- Experience auditing customer contacts
- Proven ability to administer training
- Proficient with XMetal
- Proficient with SDL Tridion Docs
- Proficient with Ajuda
- Proficient with Publication Manager
- Proficient with CMS Systems
- Proficient with Microsoft Office
- Proficient with HireVue
- Proficient with Sharepoint
- Proficient with iCIMs
- Proficient with Workdocs
- CMS experience
- Content strategy development
- Localization
- Multimedia content creation
- Grammar editing
- Project management
- Continuous improvement
- Written communication
- Microsoft office
- Customer service
- Project collaboration
- Self motivation
- Copywriting, editing, and review
Timeline
Content Developer
Amazon
12.2021 - Current
Content Assistant
Amazon
08.2020 - 12.2021
Team Manager
Amazon
04.2020 - 08.2020
Content Delivery Intern
Amazon
10.2019 - 04.2020
Training Assistant
Amazon
04.2019 - 07.2019
Training Specialist
Amazon
09.2018 - 10.2019
Recruiting Internal Programs Specialist
Amazon
04.2017 - 11.2017
Senior Recruiting Assistant
Amazon
07.2016 - 01.2017
Registries Customer Service Associate
Amazon
03.2016 - 09.2018
Recruiting Assistant
Amazon
10.2013 - 01.2014
Retail Chat Customer Service Associate
Amazon
09.2012 - 07.2014
Bachelors of Business Administration - Business Marketing
Marshall University
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