Katie Minor
Total Wine & More
Avon,IN
1
Certification
4
years of post-secondary education
7
Years of experience
Resourceful Customer Service Representative experienced in enhancing productivity and ensuring efficient task completion. Achieved operational excellence through strong communication, problem-solving, and time management skills, fostering positive customer relationships. Focused on team-based conflict resolution and meticulous organizational strategies.
Work History
Customer Service Representative
6 Months- Assisted store guests with wine, beer, and spirits questions
- Supported checkout using POS system and payment handling
- Communicated store policies and age-verification requirements clearly
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed returns, exchanges, and customer concerns at service desk
Host/Server/Prep Cook
1 Year 9 Months- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Server/Bartender
1 Year 3 Months- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Completed requisitions to maintain required stock par levels.
- Prepared and cooked meals according to recipes and customer specifications.
- Verified proper portion sizes to consistently attain high food quality standards.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Security Associate
1 Year 6 Months- Monitored NewFields facilities using CCTV, alarms, and access control systems.
- Responded to alarms and escorted unauthorized individuals from NewFields premises.
- Patrolled NewFields property to inspect doors, gates, and restricted areas.
- Checked badges and verified credentials for staff, vendors, and guests.
- Reported suspicious activity and security incidents through company incident logs.
Education
Bachelor of Fine Arts - Painting
Skills
Product knowledge
Product education
Customer relations
Effective communication
Conflict resolution
Attention to detail
Multitasking and organization
Decision-making
Quality control
Stock management
Situational awareness
Certification
- Indiana ATC license
Affiliations
- Wood working and able to operate heavy machinery
- Artistic and display experience
Timeline
Customer Service Representative
Total Wine & More
04.2026 - CurrentRead More
Security Associate
NewFields
02.2024 - 08.2025Read More
Server/Bartender
Scarlet Lane Brewing
09.2022 - 12.2023Read More
Host/Server/Prep Cook
The Inferno Room
05.2019 - 02.2021Read More
Ball State University
Bachelor of Fine Arts from Painting
08.2013 - 12.2017Read More