Katie Nowak
Broomfield,CO
Summary
Dynamic professional with a diverse background in healthcare, insurance, and human resources. Over 5 years of experience as a Healthcare Clinic Intern, Insurance Sales Agent, and currently an HR Service Center Coordinator. Proven track record in delivering exceptional customer service, managing payroll and onboarding processes, and ensuring compliance with industry regulations. Adept at problem-solving, data management, and building strong relationships with clients and colleagues. Highly organized and detail-oriented, with excellent communication and multitasking skills, committed to improving operational efficiency and enhancing employee satisfaction.
Overview
5
5
years of professional experience
Work History
HR Service Center Coordinator
University of Colorado at Boulder
Boulder , CO
2024.04 - Current
- Entered and maintained employee data in the HRIS system, ensuring accuracy and up-to-date records.
- Processed bi-weekly and monthly payroll for 500+ employees, ensuring timely and accurate payments.
- Supported HR and finance teams during internal and external audits by providing accurate and timely data.
- Provided support to the HR team with various administrative tasks, including filing, document management, and employee communications.
- Collaborated with team members to develop and implement customer service best practices and improve overall efficiency.
Licensed Sales Agent
Humana
2021.08 - 2023.08
- Built relationships with customers and community to promote long term business growth.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Healthcare Clinic Intern
Boulder Medical Center
2019.08 - 2020.03
- Managed and reviewed medical records, assisted care team and administration in development and improvement of clinic workflows.
- Efficiently and accurately updated clinic databases with private health information and service records.
- Shadowed BMC physicians during clinic hours to gain insight into patient-doctor relationships.
Education
Bachelor of Arts - Integrative Physiology
University of Colorado At Boulder
Boulder, CO05.2020
Skills
- Developing Partnerships
- Interpersonal Communication Skills
- Client Service
- Client Relationship Management
- Customer Needs Assessments
- Time Management
Timeline
HR Service Center Coordinator
University of Colorado at Boulder
2024.04 - Current
Licensed Sales Agent
Humana
2021.08 - 2023.08
Healthcare Clinic Intern
Boulder Medical Center
2019.08 - 2020.03
Bachelor of Arts - Integrative Physiology
University of Colorado At Boulder
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