Katie Olson
Snohomish,WA
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, consistently delivering positive experiences for clients.
Overview
31
31
years of professional experience
Work History
Owner/Teacher
Pacific Montessori
Snohomish, Washington
01.2010 - Current
- Maintained relationships with clients by providing superior customer service.
- Managed day-to-day operations of the Montessori school environment.
- Managed daily operations of business
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Encouraged self-directed learning by promoting critical thinking and problem-solving skills among students.
- Developed and implemented lesson plans based on curriculum objectives.
- Developed and implemented engaging lesson plans for diverse student needs.
- Fostered a nurturing environment promoting social and emotional growth in students.
- Utilized Montessori materials to encourage hands-on exploration and discovery.
- Organized classroom activities that supported individual learning styles and interests.
- Assessed student progress through observation and tailored instructional strategies accordingly.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Created child-based, hands-on curriculum.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Sales Lead/Coordinator
StumpJumpers MC
Lynnwood, Washington
01.2022 - Current
- Developed and implemented successful sales strategies to enhance team performance and increase revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained staff on product knowledge and effective selling techniques.
- Managed inventory levels to ensure product availability for customers.
- Managed cash register operations using POS system and processed sales and returns.
- Maintained attractive merchandise displays to maximize purchases.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Warranty Administrator
Union Marine
Seattle, Washington
06.1995 - 01.2009
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Examined claims, records and procedures to grant approval of coverage.
- Processed warranty claims for marine equipment and components.
- Coordinated communication between customers and service teams for issue resolution.
- Maintained accurate records of warranty claims and service history.
- Collaborated with vendors to ensure timely parts replacement and repairs.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Collaborated with team members on special projects as needed.
- Coordinated with internal departments such as sales, engineering, and finance to ensure accurate handling of all warranty claims.
Education
Montessori Education - Early Childhood Education
Edmonds Community College
Lynnwood, WA06-2006
Skills
- Client relationship management
- Team leadership
- Policy development
- Curriculum design
- Problem solving
- Effective communication
- Relationship building
- Business management
- Sales management
- Staff management
References
References available upon request.
Timeline
Sales Lead/Coordinator
StumpJumpers MC
01.2022 - Current
Owner/Teacher
Pacific Montessori
01.2010 - Current
Warranty Administrator
Union Marine
06.1995 - 01.2009
Montessori Education - Early Childhood Education
Edmonds Community College