Katie Olson
Snohomish,WA
Summary
Friendly and approachable professional with a passion for helping people and creating positive customer experiences. Brings over 25 years of experience in business ownership, retail sales, customer service, and administrative support. Known for building strong relationships, staying organized under pressure, and bringing reliability, professionalism, and a positive attitude to every interaction.
Overview
31
31
years of professional experience
Work History
Sales Lead/Coordinator
StumpJumpers MC
01.2020 - Current
- Developed and implemented successful sales strategies to enhance team performance and increase revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Employee scheduling.
- Trained staff on product knowledge.
- Managed inventory levels.
- Managed cash register operations using POS system.
- Maintained attractive merchandise displays to maximize purchases.
- Monitored sales floor.
Owner/Teacher
Pacific Montessori
01.2010 - Current
- Managed day-to-day operations of the Montessori school environment.
- Managed daily operations of business
- Maintained relationships with clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Developed and implemented engaging lesson plans for diverse student needs.
- Fostered a nurturing environment promoting social and emotional growth in students.
- Utilized Montessori materials to encourage hands-on exploration and discovery.
- Organized classroom activities that supported individual learning styles and interests.
- Assessed student progress through observation and tailored instructional strategies accordingly.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Warranty Administrator
Union Marine
06.1995 - 01.2009
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Filed warranty claims with manufacturer.
- Maintained accurate records of warranty claims and service history.
- Built relationships with manufacturers, vendors, suppliers as related to warranty services.
- Followed up on payments for outstanding claims.
- Collaborated with team members on special projects as needed.
- Coordinated with internal departments to ensure accurate handling of all warranty claims.
Education
Montessori Education - Early Childhood Education
Edmonds Community College
Lynnwood, WA06.2006
Skills
- Business Operations
- Customer Service
- Client Relationship Management
- Team Leadership
- Staff Training
- Scheduling & Time Management
- Inventory Management
- Regulatory Compliance
- Policy & Procedure Development
- Problem Solving
- Organization
- Communication
Additional Leadership Experience
Merchandise Sales/Manager (Volunteer)
StumpJumpers MC Desert 100 Motorcycle Race
2018–Present
- Manage all event merchandise sales during the largest off-road motorcycle race in the US.
- Coordinate inventory, pricing, displays, and point-of-sale transactions.
- Lead merchandise booth setup, organization, and daily operations during the event.
- Train and coordinate staff and volunteers as needed.
- Reconcile cash and electronic payments.
- Deliver exceptional customer service in a high-volume, fast-paced environment.
Timeline
Sales Lead/Coordinator
StumpJumpers MC
01.2020 - Current
Owner/Teacher
Pacific Montessori
01.2010 - Current
Warranty Administrator
Union Marine
06.1995 - 01.2009
Montessori Education - Early Childhood Education
Edmonds Community College