Katie Ortega
Ladson,SC
Summary
Adaptable professional with background in fast-paced restaurant environment, looking to transition into new field. Developed strong customer service and communication skills, along with ability to manage multiple tasks efficiently. Eager to leverage these skills to succeed in new and challenging role.
Offering reliable and diligent approach with keen interest in customer service and hospitality. Exceptional interpersonal skills for effective guest interactions. Ready to use and develop communication and multitasking skills.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Senor Tequilas Mexican Restaurant
07.2024 - Current
- Provided exceptional customer service to enhance dining experience.
- Assisted in taking orders and delivering meals promptly to guests.
- Maintained cleanliness of tables and dining areas for optimal guest satisfaction.
- Supported team members during busy shifts to ensure efficient service flow.
- Developed knowledge of menu items to effectively answer guest inquiries.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Education
High School Diploma -
Ashley Ridge
Summerville, GASkills
- Client interaction
- Efficient order fulfillment
- Ensuring cleanliness compliance
- Strong customer service skills
- Effective problem resolution
- Cash management
- Customer interaction
- Effective complaint resolution
- Conflict resolution strategies
- Strong focus on accuracy
- Collaborative decision-making
- Effective sales strategies
- Basic arithmetic skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Waiter
Senor Tequilas Mexican Restaurant
07.2024 - Current
High School Diploma -
Ashley Ridge
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