Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager

Katie Osborne

Roseburg,OR

Summary

Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Office Manager

Osborne Oil
03.2024 - Current
  • Oversaw daily office operations, ensuring efficiency and effective workflow management.
  • Coordinated schedules and resources for meetings, optimizing time management across departments.
  • Implemented office policies and procedures, enhancing compliance and operational effectiveness.
  • Managed vendor relationships, negotiating contracts to secure favorable terms and services.
  • Developed and maintained filing systems, improving document retrieval and organization processes.
  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and customers needs.
  • Participates and provides input in problem solving on operational issues or procedures in team meetings.

Assistant General Manager

Hampton Inn Suites
01.2024 - 03.2024
  • Led operational initiatives to enhance team performance and streamline processes.
  • Developed strategic plans to improve customer satisfaction and retention rates.
  • Mentored junior staff, fostering professional growth and enhancing team dynamics.
  • Analyzed market trends to identify opportunities for business expansion and innovation.
  • Assisting General Manager with staff management, budgeting, and ensuring smooth day to day operations.
  • Facilitated training programs to improve staff capabilities and operational effectiveness.

Housekeeping Manager

Hampton Inn & Suites
09.2018 - 01.2024
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Communicated repair needs to maintenance staff.
  • Coordinated household cleaning service operations and managed client relations.
  • Managed team productivity and workflow to exceed quality standards.
  • Completed schedules, shift reports, and other business documentation.
  • Participated in team huddles and team meetings to manage and plan the day to day process.
  • Performed administrative follow up actions.
  • Trained and mentored staff on effective cleaning techniques and safety protocols.

Housekeeping Supervisor

Windmill Inn Of Roseburg/Hampton Inn & Suites
09.2017 - 09.2018
  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.

Front Desk Agent/Breakfast Attendant/Night Auditor

Windmill Inn Of Roseburg
05.2015 - 09.2017
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Performed nightly updates to room charges and rates.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Logged wake-up call requests and set up automatic rings in system
  • Set up and break down of the breakfast buffet as well as maintain the dining area, ensuring food is available

Housekeeper

Holiday Inn Express
03.2011 - 05.2013
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed bed sheets and towels from rooms
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Handled requests for extra linens, toiletries and other supplies.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

GED -

Umpqua Community College
Roseburg, OR
06.2007

Skills

  • Employee Performance Reviews
  • Staff Training
  • Interdepartmental Collaboration
  • Organizing Work Scheduling
  • Housekeeping/Laundry Inventory & Ordering
  • Disciplinary Action
  • Spreadsheet Tracking

Accomplishments

    Awarded Manager of the Year in 2020

Timeline

Office Manager

Osborne Oil
03.2024 - Current

Assistant General Manager

Hampton Inn Suites
01.2024 - 03.2024

Housekeeping Manager

Hampton Inn & Suites
09.2018 - 01.2024

Housekeeping Supervisor

Windmill Inn Of Roseburg/Hampton Inn & Suites
09.2017 - 09.2018

Front Desk Agent/Breakfast Attendant/Night Auditor

Windmill Inn Of Roseburg
05.2015 - 09.2017

Housekeeper

Holiday Inn Express
03.2011 - 05.2013

GED -

Umpqua Community College

Similar Profiles

CREATE PROFILE