Katie Ott
West Babylon,NY
Summary
I am a dedicated worker with type A personality who pays attention to every detail. I have applied that toward every position I have worked. I consider myself a problem solver and I remain patient, level headed, and friendly in stressful circumstances. I hope you will consider me for this position.
Overview
19
19
years of professional experience
Work History
Clerical Specialist
Over The Top Remodeling
West Babylon, NY
09.2011 - Current
- Built Company website and updated when necessary.
- Created ads and posts for social media marketing weekly.
- Created Contract templates and typed up estimates as needed.
- Completed clerical tasks such as filing, copying and distributing mail.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information and schedule estimates.
- Edited documents to keep company materials free of grammar errors.
Private Caregiver
Fahey & Capelli Families
Wantagh, NY
08.2007 - 06.2010
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting children.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized environment.
- Administered medication as directed by physician.
- Prepared daily meals and cleanup.
Mortgage Loan Processor
American Home Mortgage
Melville, NY
11.2006 - 10.2007
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies and government clerks.
- Prepared file for final clear-to-close by branch management.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Billing Administrator
TNT USA Inc.
Melville, NY
11.2003 - 10.2006
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Housekeeper
East Neck Nursing Center
West Babylon, NY
01.2002 - 11.2003
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with patients and guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
GED -
West Babylon Senior High School
West Babylon, NY06.1998
Skills
- Data Entry
- Calendar Management
- Problem Solving
- Creative Thinking
- Microsoft Office
- Prioritization and Time Management
- Reliable and Punctual
- Attention to Detail
- Flexible and Adaptable
- Multitasking and Prioritization
- Data Gathering
Timeline
Clerical Specialist
Over The Top Remodeling
09.2011 - Current
Private Caregiver
Fahey & Capelli Families
08.2007 - 06.2010
Mortgage Loan Processor
American Home Mortgage
11.2006 - 10.2007
Billing Administrator
TNT USA Inc.
11.2003 - 10.2006
Housekeeper
East Neck Nursing Center
01.2002 - 11.2003
GED -
West Babylon Senior High School
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