Katie Platts
Summary
Dedicated phlebotomist with extensive experience at Mayo Clinic, skilled in venipuncture and patient care. Enhanced patient satisfaction through compassionate communication and precise specimen handling. Proven ability to train staff and implement improved processes, ensuring accurate sample tracking and compliance with safety protocols. Committed to delivering exceptional care in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
Mayo Clinic
Albert Lea, MN
07.2023 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Processed laboratory requisitions and maintained accurate records of completed procedures.
- Assisted in training new staff on phlebotomy techniques and best practices for patient interaction.
- Collaborated with healthcare teams to coordinate efficient patient flow during high-volume periods.
- Maintained phlebotomy equipment, ensuring proper function and cleanliness before each use.
- Educated patients on the blood draw process, addressing concerns to reduce anxiety and improve experience.
- Implemented improved labeling processes that enhanced accuracy in sample identification and tracking systems.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
Phlebotomist
Mercy North Iowa Medical Center
Mason City, Ia
07.2019 - 01.2023
- Collected and processed blood specimens for laboratory analysis with precision and accuracy.
- Maintained compliance with safety protocols and infection control standards during phlebotomy procedures.
- Assisted in training new staff on best practices for specimen collection and patient interaction.
- Utilized electronic health record systems to document patient information and track samples efficiently.
- Communicated effectively with patients to alleviate anxiety and ensure a positive experience during procedures.
- Collaborated with healthcare teams to coordinate sample collections based on clinical needs and scheduling.
- Monitored inventory levels of phlebotomy supplies, ensuring availability for uninterrupted service delivery.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Katies in Home State Certified Daycare
Myself
Kensett, IA
08.2015 - 2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Medical Assistant
North Iowa Community College
Mason City, IA06-2023
Associate of Applied Science - Medical Administration
North Iowa Community College
Mason City, IA05-2023
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
Accomplishments
- Improved blood collection process by preparing supplies to match patient load.
Improved on my Skills In many ways with handling specimens to communicating with individuals
Certification
- PT - Phlebotomy Technician
- State certified daycare provider
Timeline
Phlebotomist
Mayo Clinic
07.2023 - Current
Phlebotomist
Mercy North Iowa Medical Center
07.2019 - 01.2023
Katies in Home State Certified Daycare
Myself
08.2015 - 2019
No Degree - Medical Assistant
North Iowa Community College
Associate of Applied Science - Medical Administration
North Iowa Community College