KATIE RICLEY
LECOMPTON,KS
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with customer/patients for sustained business growth and customer retention. Detail-oriented with a commitment to maintaining high-quality assurance, known for adaptability and reliability, with a swift capacity to learn and apply new skills. With 1 year of early education/development and 3 years of experience and success in a retail pharmacy setting, accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. I am excited to exercise these qualities to support the pharmacy team in daily operations and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Technician
Walmart Pharmacy
07.2022 - Current
- Assisted pharmacists in preparing and dispensing prescriptions, adhering to safety protocols.
- Performed a wide range of pharmacy operations with commitment, accuracy, efficiency, and service quality.
- While demonstrating strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
- Trained new technicians on operational procedures and best practices for medication handling.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, set up, and modified patient profiles to include current medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Resolved non-routine issues, such as third-party billing, computer system problems, drug orders, and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed ordering medications and supplies, handling storage, ensuring accurate stock levels, and minimizing discrepancies within all inventory.
- Traveled to multiple store locations, with some locations being a 1-hour and 30-minute drive one way in a personal vehicle.
- Assisted stores at other locations with controlled audits, annual inventory, filling medications, training, and any other help needed.
- Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
- Promoted patient wellness through collaboration with pharmacists on clinical initiatives such as immunization programs or health screenings events.
- Maintained a safe and clean pharmacy environment by adhering to infection control protocols, sanitation guidelines, and regulatory standards for hazardous waste disposal.
- Managed opening and closing duties for pharmacy.
- Assisted the pharmacist during flu season by administering vaccinations and scheduling appointments to complete the vaccine series.
Substitute Teacher
Montessori School
05.2020 - 05.2021
- Oversaw 2 staff members and 14 children, from 11 months to 6 years old.
- Planned and cooked one meal, and coordinated two snacks a day, five days a week.
- Initiated nap time.
- Ensured that cleaning standards were met during and after business hours.
- Responsible for meeting all federal and state laws.
- Responsible for the timeliness of developmental milestones.
- Managed activities to include recess time, creative art, reading, colors, and math.
- Worked with children to build a positive attitude toward learning and nurture their potential with the 4 C’s of Montessori: Critical Thinking, Collaboration, Creativity, and Communication.
- Fostered a positive classroom environment promoting respect, cooperation, and student engagement.
- Adapted instructional strategies to meet the needs of students with varying abilities and backgrounds.
- Maintained open communication with parents regarding student progress and classroom activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
High School Diploma -
Absolute Academy
Lecompton, KS05-2021
Skills
- Detail-Oriented
- Consistently Hard Working
- Reliable
- Logical, Empathetic, and Methodical when providing care to people of all ages, backgrounds, and health illiteracy
- Inventory management
- Patient in learning and in teaching
- Responds well and is open to constructive criticism
- Job site cleanup and organization
- Customer service excellence
- Vaccine administration
- Problem-solving
- Team collaboration
Certification
- CPR Certified for Basic Life Support by Cardio Partners 10/2025-2027
- National Healthcareer Association ExCPT CPhT - Certified Pharmacy Technician 07/2023-2027
- Foundation for a Safe and Healthy Early Care Facilities Module– 18 KDHE hours 09/2020-2021
Timeline
Certified Technician
Walmart Pharmacy
07.2022 - Current
Substitute Teacher
Montessori School
05.2020 - 05.2021
High School Diploma -
Absolute Academy