Katie Rios

• Translates and interprets for local chapter leader: translates documents and emails, interprets during group trainings and events, calls Spanish-speaking volunteers on behalf of leader; provides other bilingual assistance.
• Advocates on sidewalk weekly in Spanish and English for 20+ women and families entering abortion facility.
• Educates women and families about local resources available to assist them.
• Provides immediate help as well as long-term support to pregnant women and their families in such areas as transportation, food, employment, housing, and other areas.

• Answered up to 90 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
• Translated documents and calls.
• Successfully deescalated calls.
• Skillfully maneuvered many different screens and programs at same time.
• Responded to routine member inquiries.
• Determined whether claims processed correctly, or if claims needed reviewing for reprocessing.
• Communicated with representatives in other areas to assist in resolving issues for members.
• Researched non-routine inquiries to resolve for member.
• Received awards and raise for performance.

• Provided, along with 3 other team members, main office support for three trucking terminals.
• Personally handled approximately 300-400 incoming calls each day.
• Provided shipping quotes for prospective clients.
• Carried out billing corrections to shipments worth thousands of dollars.
• Performed receptionist and switchboard responsibilities.
• Completed projects and reports for Branch Manager.

• Handled incoming and outgoing Spanish and English calls.
• Accomplished, as part of team, approx. 30,000 outgoing and 10,000 incoming calls in very short span of days.
• Assisted in translating official Greenville County letter.
• Demonstrated calmness and professionalism while handling emergency situations.

• Ranked in top 10 out of 4,000 sales reps nationwide.
• Held lower than 5% cancellation rate consistently (one of lowest in office.)
• Demonstrated superior relationship building skills with clients.
• Promoted to leadership and promoted personal team member.
• Interviewed prospective employees.
• Trained new workers.

Customer Service Representative

• Answered average of 85 calls each day.
• Promoted to work multiple phone lines.
• Processed phone, on-line, and paper orders.
• Corrected missing, wrong, and duplicate shipments.
• Carried out financial procedures and corrections.
• Provided educational advice to homeschoolers and schools.
• Demonstrated thorough knowledge of all company products.
• Performed all work thoroughly with very low error rate.
• Trained new workers.
• Generated weekly report for Director of Customer Service.

Support Worker

• Managed file of problem orders/contacted customers about problem orders.
• Graded schoolwork for home school video programs.
• Conducted in-office mail runs.
• Scanned and filed paperwork.
• Assisted with processing out-going mail.
• Processed returned mail.