Summary
Overview
Work History
Education
Skills
Timeline
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KATIE ROTH

Evansville,IN

Summary

Relocated from Florida to Evansville and looking to start a future career in manufacturing. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.

Overview

11
11
years of professional experience

Work History

Customer Service

Walmart
02.2021 - 11.2022
  • Process POS payments, provide price checks, and assist customers in self-check out
  • Ran front end, provided cash pick-ups and drawer drop offs
  • Closed or opened store depending on needs
  • Ran online grocery program (O G P)
  • Skilled with binning and picking orders electronically with latest telzon devices
  • Worked in pharmacy and at customer service desk.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Managed timely and effective replacement of damaged or missing products
  • Trained new personnel regarding company operations, policies and services

Production Operator

Baxter Health Care Corporation
01.2016 - 07.2020
  • Started in filling, filled 5000ml and 6000ml dialysis bags
  • Transferred into Assembly, where I made injection sites and membranes for IV bags as well as frangibles for at home dialysis
  • Ran and maintained injection sites, high speed injection sites, membranes, and frangible machines also preformed light maintenance when needed
  • Transferred into Excursion making tubing for IV bags
  • I was required to take a written test off site to test into Excursion
  • It was graded by color gold, silver, and bronze I tested into silver and was able to apply into Excursion.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Operated multiple machines simultaneously to meet production requirements

Area Manager

Dustbunnies of the Emerald Coast LLC
01.2012 - 01.2016
  • Supervised inspectors and cleaners including giving assignments, client instructions, and entry codes
  • Inspected units to assure highest cleaning standards are met
  • Communicated any cleaning issues with appropriate cleaner or cleaning team for corrections
  • Notified client when unit was ready and communicated any maintenance issues
  • Adjusted daily schedule as needed for additional units added and cleaner call-outs
  • Oversaw daily operations, schedules, and ordered cleaning supplies according to par levels.

Education

Associate of Applied Science -

Northwest Florida State College
Niceville, FL

Skills

  • Cash Control
  • Customer Service and Assistance
  • Solving Customer Concerns
  • Regulatory Compliance
  • Paperwork Processing
  • Pallet Jacks
  • Customer Data Confidentiality
  • Document and Records Management
  • Process Transactions
  • Cash Register Operations
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms

Timeline

Customer Service

Walmart
02.2021 - 11.2022

Production Operator

Baxter Health Care Corporation
01.2016 - 07.2020

Area Manager

Dustbunnies of the Emerald Coast LLC
01.2012 - 01.2016

Associate of Applied Science -

Northwest Florida State College

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KATIE ROTH