Music
Kendra Green
Coeburn,VA
Happiness is when what you think, what you say, and what you do are in harmony.
Mohandas Gandhi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
Years of work experience
4
4
years of post-secondary education
Work History
Customer Service
Marshalls TJX Companies
11.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Driver, Cook
Big Boys Pizza
01.2010 - 08.2019
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery time and confirm delivery locations.
Customer Service Representative
SYKES
12.2006 - 02.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
Certificate - General Studies
2002 - 2002
High School Diploma -
08.1998 - 05.2002
Skills
- Solving Customer Concerns
- Client Needs Assessment
- Effective Customer Communication
- Inquiry Response
- Cash Control
- Hospitality and Accommodation
- Overcoming Objections
- Paperwork Processing
- Microsoft Office
- Customer Service and Assistance
- Visual Displays
- Maintaining Clean Work Areas
- Understanding Customer Needs
- Issue and Complaint Resolution
- Electronic Systems
- Customer Data Confidentiality
- Defensive Strategies
- Cash Register Operations
- Microsoft Excel
- Information Updates
- Service Assistance
- Calm and Professional Under Pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Hunting & Fishing
Singing
Hiking
Skiing
Swimming
Traveling
Timeline
Customer Service - Marshalls TJX Companies
11.2019 - 01.2020
Driver, Cook - Big Boys Pizza
01.2010 - 08.2019
Customer Service Representative - SYKES
12.2006 - 02.2007
Mountain Empire Community College - Certificate, General Studies
2002 - 2002
Coeburn High School - High School Diploma,
08.1998 - 05.2002
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