KATIE RUSSELL
Connersville,USA
Summary
Experienced Tower Climber specializing in RF and microwave principles, antenna theory, and tower installations. Conducted safety inspections for compliance with OSHA standards and optimized emergency response protocols as Dispatch Supervisor. Skilled Small Business Owner with a focus on operational management, client relations, and market analysis. Proven capabilities in troubleshooting, diagnostics, and preventive maintenance, enhancing service delivery and operational efficiency.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist
Maximus
New Castle, Indiana
01.2024 - 01.2026
- Evaluated client eligibility for government assistance programs and processed applications according to guidelines.
- Reviewed applications to determine eligibility, ensuring compliance with criteria for benefits.
- Analyzed documentation to ensure compliance with program requirements and organizational policies.
- Resolved client inquiries regarding program status while maintaining professionalism and respect.
- Maintained in-depth knowledge of program regulations, enabling accurate client guidance.
- Collaborated with departments to enhance accuracy in application processing.
- Engaged daily with diverse clients, ensuring respectful and patient interactions.
- Facilitated interdepartmental communication to enhance efficiency of application workflows.
Tower Climber
1930 Pro
Cedar Grove, IN
08.2023 - 10.2023
- Proficient in the use of hand tools and power tools for tower installations.
- Climbed up to 300 feet high towers safely while carrying heavy materials and equipment.
- Adhered to company policies on height restrictions, fall protection, weather conditions.
- Developed a working knowledge of RF and microwave principles and antenna theory.
- Performed tower climbing activities to inspect antennas and related equipment for cellular networks.
- Verified that all components are installed correctly according to manufacturer specifications prior to commissioning a newly constructed tower structure.
- Climbed towers to access components, used safety equipment, such as full-body harnesses.
- Took site survey photos and photos of work performed, using digital cameras.
- Read work orders, blueprints, plans, datasheets, or site drawings to determine work required.
- Examined malfunctioned radio equipment to locate defects such as loose connections, broken wires and burned-out components, using schematic diagrams and test equipment.
- Calibrated and aligned components, using scales, gauged and other measured instruments.
- Inspected towers for loose bolts, corrosion, or any other damage that could compromise the structural integrity.
Dispatch Supervisor/Customer Service Rep/Recruiter
Ithaca To Go
Connersville, IN
11.2020 - 08.2023
- Trained, coached and mentored new hires in dispatch operations.
- Conducted performance reviews to identify improvement areas and enhance team effectiveness.
- Investigated issues that arose during deliveries and developed solutions to prevent future occurrences.
- Resolved customer complaints promptly, contributing to increased customer satisfaction and loyalty.
- Developed and maintained strong relationships with customers, vendors and other internal departments.
- Created and implemented daily dispatch plans to meet customer service levels and optimize delivery operations.
- Provided feedback on driver performance, identifying areas of improvement and recognizing successes.
- Analyzed operational trends such as delivery timeframes, route optimization.
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Handled conflict resolutions and mediation between drivers and management.
- Provided timely updates on order status and delivery times to customers and drivers.
- Trained new drivers on dispatch policies and procedures.
- Developed and maintained relationships with partner companies.
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
- Selected safest and fastest routes to driver locations with available locator aids.
- Oversaw dispatch activities and enforced compliance with laws and regulations.
- Monitored GPS systems for real-time tracking of vehicles during transit.
- Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage.
- Relayed work orders, messages, or information to or from drivers by telephone and olark.
- Processed invoices for payment after verifying accuracy of driver's logs.
- Evaluated driver performance and provided feedback.
- Successfully managed the scheduling of drivers' routes based on customer orders.
- Coordinated dispatch of workers and crews to assigned locations.
- Oversaw dispatch communications within specifically assigned territories.
- Coached, trained and mentored new Customer Service Representatives.
Small Business Owner
Prim and Proper Signs
Connersville, IN
01.2011 - 07.2023
- Oversaw business operations, ensuring efficiency and smooth daily functioning.
- Cultivated strong relationships with clients and business partners to enhance collaboration and support.
- Partnered with local businesses on joint ventures to create additional revenue opportunities.
- Built strong relationships with vendors to ensure timely delivery of materials at competitive prices.
- Designed innovative products that met customer needs while staying within budget constraints.
- Created achievable goals to maximize growth and improve company morale.
- Researched current markets to identify customer needs and preferences.
- Researched current trends in the industry in order to stay ahead of competitors in terms of product offerings.
Direct Support Professional
Benchmark
Connersville, IN
06.2018 - 11.2020
- Guided clients to achieve goals related to independent living skills, enhancing their self-sufficiency.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Provided compassionate and patient care to individuals with disabilities in a facility setting.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Built positive relationships with clients through trust-building activities and emotional support, fostering a supportive environment.
- Administered medication and tracked treatment plan progress.
- Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
- Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
- Implemented individualized behavior plans designed to reduce challenging behaviors while promoting self-advocacy and independence.
- Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
- Facilitated recreational activities, including community outings and group games, to promote engagement and social interaction.
- Collaborated with interdisciplinary teams to ensure that all needs were met according to each individual's service plan.
- Developed and implemented individualized behavior management plans.
- Responded appropriately to physical, emotional and developmental needs of residents.
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
- Engaged patients in conversations and activities to promote mental alertness and well-being.
Farm Manager
Feemster Farms
Cambridge City, IN
11.2016 - 07.2018
- Developed and implemented crop rotation plans to maximize yield and soil fertility.
- Prepared budgets and monitored expenses to enhance profitability of farm operations.
- Identified opportunities for cost savings and productivity improvements.
- Monitored animals for signs of illness, injury, or unusual behavior, alerting veterinarians or farm owners of concerns.
- Monitored environments to ensure maintenance of optimum animal and plant life.
- Supervised stock examinations to identify diseases and parasites.
- Performed artificial insemination on cattle to enhance breeding outcomes.
Education
ASN - Nursing
Ivy Tech
RichmondSkills
- Eligibility evaluation
- Application processing
- Document analysis
- Compliance oversight
- Risk assessment
- Client engagement
- Customer relationship management
Timeline
Eligibility Specialist
Maximus
01.2024 - 01.2026
Tower Climber
1930 Pro
08.2023 - 10.2023
Dispatch Supervisor/Customer Service Rep/Recruiter
Ithaca To Go
11.2020 - 08.2023
Direct Support Professional
Benchmark
06.2018 - 11.2020
Farm Manager
Feemster Farms
11.2016 - 07.2018
Small Business Owner
Prim and Proper Signs
01.2011 - 07.2023
ASN - Nursing
Ivy Tech