Katie Scales
Louisville,KY
Summary
Innovative, results-driven healthcare leader focused on achieving exceptional results in an ever-changing regulatory environment that demands continuous improvement. Expertise in building/optimizing organizational processes, outcome systems, and infrastructure to maximize clinical and operational outcomes. Possess strong skill in staff management, operational, clinical and financial initiatives required to operate a streamlined healthcare organization. Develop and deliver new programs that ignite bottom-line performance, organizational stability, positive clinical outcomes and overall productivity. Accomplished in motivating staff and developing high-performance teams through empowerment and by establishing supportive work environments to achieve organizational expectations.
Overview
23
23
years of professional experience
Work History
Director, Patient Engagement and Outcomes
Confluent Health
11.2019 - Current
- Facilitated 40+ new partnership integrations and transition strategy
- Created new operational resources and patient engagement reporting for new and existing partners to assist with operational success
- Formed standardized project management format for all patient engagement initiatives to be used to meet timelines for new and existing partners
- Headed up patient engagement initiatives such as appointment reminder systems, Mystery Shops, Care Surveys, patient engagement platforms, clinical outcomes systems, and Clinic Experience Audits for 45 brands
- Worked very closely with clinical outcomes vendor on MIPS/outcomes reporting for 30+ entities
- Identified and improved clinical data to improve opportunity for optimizing financial performance as well as regulatory compliance for 30+ entities
- Worked closely with partners on operational efficiencies and strategy
Interim DOR/Area Manager
Reliant Rehabilitation
04.2019 - 11.2019
- Interim Director of Therapy for a skilled nursing facility in Rockville, MD
- Area Manager for skilled nursing facilities in MO, IN, and WI.
Corporate Director of Therapy Services
Exceptional Living Centers
07.2014 - 03.2019
- Collaborated with the operations team and rehabilitation directors to identify patient needs within the long term and short-term resident population through education, clinical observation, and various MDS reports to help meet clinical outcomes and operational outcomes
- Provided clinical and operational support on a weekly basis through clinical pathway calls with facility IDT team and site visits
- Wrote over 150 policies and procedures for clinical, compliance, and operational success
- Began planning for new PDPM system in collaboration with operations and clinical teams
- Worked with the business development team to identify opportunities within the market to enhance clinical programming in each facility
- Customized and implemented Rehab Optima EMR and Business Intelligence Tool.
Clinical Specialist/Program Development
Evergreen Rehabilitation
02.2013 - 07.2014
- Developed clinical education programs for therapists in the field
- Assisted therapy departments in meeting the needs of the residents through education, clinical observation, and various MDS reports
- Conducted therapy chart reviews on a weekly basis and provided educational feedback.
Regional Therapy Director
Indiana Fitness Works
04.2008 - 02.2013
- Staffed and oversaw operations in the therapy departments of 8 long-term care facilities in Indiana
- Gained knowledge and experience in Medicare ADR audits from every level
- Extensive experience with recruiting staff
- Knowledgeable in PPS and MDS.
Occupational Therapist
Enduracare
10.2006 - 04.2008
- Provided comprehensive therapy services to a long-term care facility
- Job shared therapy program manager responsibilities.
Occupational Therapist
The Weston Group
05.2006 - 10.2006
- Provided comprehensive therapy services to five assisted living facilities
- Reported weekly to doctors, nurses, and administrators on client progress.
Occupational Therapist
Sunbelt Staffing
09.2005 - 10.2006
- Provided comprehensive therapy services to five assisted living facilities
- Reported weekly to doctors, nurses, and administrators on client progress.
Occupational Therapist
Beaufort County School System
09.2005 - 05.2006
- Provided service to nine schools
- Worked closely with teachers, parents, principals, social workers, and school psychologists to develop and carry out each student's individualized education plans.
Occupational Therapist
Enduracare
05.2004 - 09.2005
- Provided therapy services to a long-term care facility
- Reported weekly to doctors, nurses, administrators, and social workers on client progress
- Communicated with discharge planners, home health agencies, and durable medical equipment representatives on a daily basis.
Occupational Therapist
Pediatric Rehab Solutions
09.2002 - 05.2004
- Evaluated and treated children ages 0-3 years of age in the home environment.
Occupational Therapist
Therapy Solutions, Inc.
02.2002 - 05.2004
- Responsible for providing therapy services to seven adult daycare centers
- Built and maintained rapport with directors, nurses, and family members to ensure contracts
- Involved in business development for adult daycare contracts and outpatient clinic.
Occupational Therapist
Renaissance Rehab Services
08.2001 - 02.2002
- Independently served clients in nursing homes, schools, and adult daycares in outpatient setting served a diverse group of clients, including such specialties as hand therapy, aqua therapy, and work hardening
- Collaborated with referral sources to increase patient caseload
- Responsible for program development
- Obtained First Steps certification.
Education
Bachelor of Science - Occupational Therapy
Spalding University
Louisville, KY05.2001
Skills
- Optimizing Financial Performance
- Clinical Excellence Cultivator
- Quality Assurance
- Regulatory Compliance
- Performance Metrics
- Relationship Building
- Value Based Care
- Process Improvement
- Enterprise Level Leadership
- Strategic Planning
- Operations Management
- Project Management
- Budget Management
- Business Planning
- Issues Resolution
- Contract and Vendor Management
- Legal and Regulatory Compliance
- Partnerships and Alliances
- Customer Service
- KPI Tracking
- Data Analysis
- Policy Development
Accomplishments
2024 Graduate of Leadership Louisville Ignite Program
References
References available upon request.
Timeline
Director, Patient Engagement and Outcomes
Confluent Health
11.2019 - Current
Interim DOR/Area Manager
Reliant Rehabilitation
04.2019 - 11.2019
Corporate Director of Therapy Services
Exceptional Living Centers
07.2014 - 03.2019
Clinical Specialist/Program Development
Evergreen Rehabilitation
02.2013 - 07.2014
Regional Therapy Director
Indiana Fitness Works
04.2008 - 02.2013
Occupational Therapist
Enduracare
10.2006 - 04.2008
Occupational Therapist
The Weston Group
05.2006 - 10.2006
Occupational Therapist
Sunbelt Staffing
09.2005 - 10.2006
Occupational Therapist
Beaufort County School System
09.2005 - 05.2006
Occupational Therapist
Enduracare
05.2004 - 09.2005
Occupational Therapist
Pediatric Rehab Solutions
09.2002 - 05.2004
Occupational Therapist
Therapy Solutions, Inc.
02.2002 - 05.2004
Occupational Therapist
Renaissance Rehab Services
08.2001 - 02.2002
Bachelor of Science - Occupational Therapy
Spalding University
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