Katie-Scarlett Fuller
West Monroe,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Private Group Manager
Youth Athletes United
09.2020 - 11.2024
- Implemented training programs to enhance staff skillsets, boosting overall productivity and job satisfaction by 50%.
- Trained new team members on procedures and safety requirements, reducing onboarding time by 75%.
- Collaborated with managers to develop best practices, increasing team performance by 50%.
- Managed after-school and partner class administration for the NYC Metro area, enhancing operational efficiency and improving service delivery.
- Coordinated with the operations team on day-to-day projects and long-term goals, achieving a 50% increase in team performance.
- Developed strong customer relationships, fostering long-term partnerships and contributing to a 98% customer satisfaction rate.
Office Manager
Tech Assurance
03.2015 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Achieved a 95% customer satisfaction rate by providing exceptional customer service, addressing client inquiries and concerns via phone and email.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions, ensuring balanced budgets and reducing discrepancies by 80%.
Assistant Manager
West Monroe Charitable Activity Center
03.2010 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Master of Arts - Human Services
Capella University
Minneapolis, MN05-2018
Bachelor of Arts - Anthropology
Louisiana State University
Baton Rouge, LA12-2009
Skills
- Staff development
- Customer relations
- Operations management
- Client engagement
- Relationship building
- Complaint handling
- Excellent communication
- Customer relationship management
- Training and development
- Business development
Timeline
Private Group Manager
Youth Athletes United
09.2020 - 11.2024
Office Manager
Tech Assurance
03.2015 - 01.2021
Assistant Manager
West Monroe Charitable Activity Center
03.2010 - 01.2013
Master of Arts - Human Services
Capella University
Bachelor of Arts - Anthropology
Louisiana State University
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