Katie Schrader
Twin Lakes Chiropractic Center
Bonney Lake
1
Language
1
Certification
10
years of professional experience
Experienced customer service professional with over 6 years in managing complex interactions and coordinating insurance documentation. Skilled in L&I and PIP claims, maintaining confidentiality, and training staff. Strong critical thinking and problem-solving abilities foster trust and efficiency in high-pressure environments. Aiming to leverage these skills as a Claims Adjuster Trainee.
Work History
Chiropractic Technician
6 Years 10 Months- Conferred with physician the progress of patients and adaptation of the treatment program, provided input on patients' progress, taking medical histories, recording vital signs.
- Prepared patients for examination, x-rays.
- Managed front desk operations, facilitating patient check-in and appointment scheduling.
- Ensured accurate collection of patient payments and co-pays.
- Provided support to doctor in meeting patient care requirements.
- Maintained basic knowledge of insurance processes, including L&I and PIP.
- Assisted in patient intake processes, ensuring accurate documentation and efficient workflow.
- Operated X-ray equipment to produce high-quality diagnostic images for patient assessments.
Receptionist
1 Year- Greeted customers upon entry, creating welcoming atmosphere
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Data entry for estimates and warranties
- Utilized CCC One software for efficient data management.
- Assigned repair orders to estimators & made files for customers who are schedules for repairs
- Contacted customers after receiving assignments from insurance company to ensure timely communication
- Assigned repair orders to estimators & made files for customers who are scheduled for repairs
Receptionist
1 Year 9 Months- Greeted customers and visitors in-person and via telephone calls.
- Corresponded with clients via email, telephone, and postal mail to facilitate effective communication.
- Corresponded with clients through email, telephone or postal mail.
- Answered inquiries and resolved or escalated issues to management, enhancing client satisfaction.
- Maintained clean and organized reception area to create positive first impressions for visitors.
Hostess
2 Months- Managed cash handling, balanced tills, processed credit card payments, and prepared bank deposits to ensure accurate financial transactions.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Supported efficient cashiering and Point of Sale (POS) operations during peak hours to enhance customer service.
- Bussed and reset tables and kept dining room and work areas clean.
- Maintained cleanliness of dining room and work areas while efficiently busing and resetting tables to create a welcoming environment.
Education
GED - High school diploma or GED
Skills
Insurance verification
Medical terminology
Attention to detail
Time management
Patient care assistance
Problem-solving
Patient intake support
Healthcare documentation
Certification
- Life Insurance License
- Chiropractic Technician - December 2019
- Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer. Reference available upon request.
Timeline
Receptionist
Auburn Collision 1
12.2021 - 12.2022Read More
Chiropractic Technician
Twin Lakes Chiropractic Center
07.2019 - 05.2026Read More
Receptionist
Massage for Health and Day Spa
11.2016 - 08.2018Read More
Hostess
IHOP
06.2016 - 08.2016Read More
Highline Community College
GED from High school diploma or GED
Read More