KATIE SESSIONS
IRVINGTON,AL
Summary
Experienced business owner and massage therapist with 14 years of experience. I transitioned into the field of insurance as an adjuster. Driven by self-motivation and a commitment to excellence. Deep-rooted passion for helping people in their time of need. Provided therapeutic support to individuals for 14 years and now find it incredibly rewarding to assist those whose lives have been turned upside down during times of peril.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training/QC Manager
Safe Harbor Adjusting
02.2024 - Current
- Ensured claims were handled in accordance with carrier standards and handled in a timely manner
Team Lead-Supervisor/Auditor
Alacrity Solutions
01.2023 - 02.2024
- Company Overview: Carrier- Stillwater
- Review team member’s claims
- Coached team members during auth request
- Met team member’s needs with assisting during the claim’s process
- Ensured proper training weekly through meetings and written training material
- Carrier- Stillwater
1099 Adjuster
Alacrity Solutions
11.2022 - 01.2023
- Company Overview: Carrier- Stillwater
- Ensured claims were handled in accordance with carrier standards and handled in a timely manner
- Communication with the insured through the claims process
- Carrier- Stillwater
1099 Adjuster
Southern Claims Solutions
11.2022 - 06.2023
- Company Overview: Carrier-American Integrity
- Ensured claims were handled in accordance with carrier standards and handled in a timely manner
- Communication with the insured through the claims process
- Specialty-PA, AOB, Attorney represented, and engineer reported claims
- Reviewed, collaborated, and approved claims
- Negotiations and settlement on large loss
- Carrier-American Integrity
1099 CAT file reviewer
Mid-America
09.2022 - 11.2022
- Company Overview: Carriers-Olympus and Southern Oaks
- Reviewed files and policy to carrier and policy standards
- Communicated with field adjusters to ensure that the claim was set to policy standard and carrier guidelines
- Carriers-Olympus and Southern Oaks
File Reviewer/Trainer
PILOT CATASTROPHE
07.2022 - 09.2022
- Company Overview: Carrier-Liberty Mutual
- Reviewed files and policy to carrier and policy standards
- Ensured coaching and proper training was given to team members for claims processing system, supplement, to proper communication with the insured
- Built training program for department team members
- Carrier-Liberty Mutual
Ghost writer
PILOT CATASTROPHE
07.2022 - 09.2022
- Company Overview: Carrier-Liberty Mutual
- Ensured that the team had the proper number of closures for the day
- Wrote claims that needed to be written in a timely manner to help team members when there was a problematic claim
- Carrier-Liberty Mutual
Supplement writer
PILOT CATASTROPHE
07.2022 - 09.2022
- Company Overview: Carrier-Liberty Mutual
- Ensured claims were handled in accordance with carrier standards and handled in a timely manner
- Communication with the insured through the claims process
- Handled claims from beginning to end for water mitigation, fire, and storm damaged claims
- Examine files
- Carrier-Liberty Mutual
Adjuster
Eberl
02.2022 - 06.2022
- Company Overview: Carrier- State Farm
- Ensured claims were handled in accordance with carrier standards and handled in a timely manner
- Completed task asked to be completed
- Communicated with insureds to make sure their needs were met through their claim
- Carrier- State Farm
Desk adjuster
PILOT CATASTROPHE
09.2021 - 12.2021
- Company Overview: Carrier- Allstate
- Ensured claims were handled in accordance with carrier standards and handled in a timely manner
- Communication with the insured through the claims process
- Handled claims from beginning to end for water mitigation and storm damaged claims
- Examine files
- Carrier- Allstate
Gatekeeper assistant
PILOT CATASTROPHE
09.2021 - 12.2021
- Company Overview: Carrier- Allstate
- Reassign claims to adjusters
- Completed task for overdue claims
- Communicate with insureds on needs of their claim
- Carrier- Allstate
Self-employed
04.2007 - 09.2021
- Company Overview: Kate’s Massage
- Responsibilities were to advertise, scheduling, and to massage the customer
- Kate’s Massage
Education
State Farm Auto -
01.2022
NFIP FLOOD Certificate -
01.2022
State Farm Property -
12.2021
State Farm Estimatics -
12.2021
Licensed insurance adjuster -
Adjuster Pro
01.2021
Associate of Science - Massage Therapy/Kinesiology
Virginia College
Birmingham, AL01.2007
High School Diploma -
Wayne County High School
Jesup05-2004
Skills
- Presentation and Public Speaking
- Active Listening
- Teamwork
- Written and Oral Communication
- Multitasking
- Employee Training
- Creativity and Problem Solving
- Estimating software
- Xactimate
- Symbility
- Windows
- Microsoft Office
- Google drive/Docs
Certification
- National Producer Number, 20069032, TX, 2023, 04/30/2025, Resident
- Nonresident, AR, 20069032, 04/30/2025
- Nonresident, AZ, 20069032, 04/30/2025
- Nonresident, CT, 20069032, 06/30/2025
- Nonresident, DE, 3001930091, 02/28/2027
- Nonresident, GA, 3462335, 04/30/2025
- Nonresident, FL, w909722, 03/16/2025
- Nonresident, ID, 20069032, 04/30/2026
- Nonresident, IN, 3757516, 04/30/2026
- Nonresident, KY, DOI-1162618, 04/30/2026
- Nonresident, ME, adn401023, 01/01/2026
- Nonresident, MI, 20069032, 03/31/2026
- Nonresident, MN, 40772446, 04/30/2025
- Nonresident, MS, 10797256, 04/30/2025
- Nonresident, MT, 3001553493, 04/30/2026
- Nonresident, NC, 20069032, 03/31/2027
- Nonresident, NH, 20069032, 04/30/2025
- Nonresident, NV, 3773408, 02/25/2025
- Nonresident, OK, 3001630263, 04/30/2025
- Nonresident, OR, 20069032, 04/30/2026
- Nonresident, SC, 20069032, 08/31/2025
- Nonresident, UT, 923332, 04/30/2026
- Nonresident, WA, 1137679, 04/30/2025
- Nonresident, WV, 20069032, 04/30/2026
- Nonresident, WY, 493026, 04/30/2026
Timeline
Training/QC Manager
Safe Harbor Adjusting
02.2024 - Current
Team Lead-Supervisor/Auditor
Alacrity Solutions
01.2023 - 02.2024
1099 Adjuster
Alacrity Solutions
11.2022 - 01.2023
1099 Adjuster
Southern Claims Solutions
11.2022 - 06.2023
1099 CAT file reviewer
Mid-America
09.2022 - 11.2022
File Reviewer/Trainer
PILOT CATASTROPHE
07.2022 - 09.2022
Ghost writer
PILOT CATASTROPHE
07.2022 - 09.2022
Supplement writer
PILOT CATASTROPHE
07.2022 - 09.2022
Adjuster
Eberl
02.2022 - 06.2022
Desk adjuster
PILOT CATASTROPHE
09.2021 - 12.2021
Gatekeeper assistant
PILOT CATASTROPHE
09.2021 - 12.2021
Self-employed
04.2007 - 09.2021
NFIP FLOOD Certificate -
State Farm Property -
State Farm Auto -
State Farm Estimatics -
Licensed insurance adjuster -
Adjuster Pro
Associate of Science - Massage Therapy/Kinesiology
Virginia College
High School Diploma -
Wayne County High School
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