Katie Skirvin
Portland
Summary
Proven Customer Service Specialist, excelled at West Marine by enhancing customer satisfaction through exceptional service and maintaining calm under pressure. Demonstrated expertise in POS system operation and cash management, alongside a strong work ethic. Achieved increased customer loyalty through empathy and effective complaint resolution, showcasing emotional control and guest services proficiency.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2
2
years of professional experience
Work History
Scare Actor
UnderhilL Haunted House
09.2022 - Current
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
- Worked with various special effects, fog, strobes and loud sounds.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
Customer Service Cashier
West Marine
01.2024 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Representative
Home Depot
06.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Cashier
Walgreens
11.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
Palmdale Highschool
Palmdale, CA05-2012
Skills
- Emotional control
- Body language
- Physical endurance
- Guest services
- Customer assistance
- Cash management
- Work ethic and integrity
- Customer focus
- Patience and empathy
- Cash handling expertise
- POS system operation
- Cash handling
Timeline
Customer Service Cashier
West Marine
01.2024 - 04.2024
Customer Service Representative
Home Depot
06.2023 - 10.2023
Customer Service Cashier
Walgreens
11.2022 - 05.2023
Scare Actor
UnderhilL Haunted House
09.2022 - Current
High School Diploma -
Palmdale Highschool
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