Katie Smith
Warren,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
2
2
years of professional experience
Work History
Personal Support Specialist
Damascus Home Care
04.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Entrusted to handle confidential and sensitive situations in professional matter.
Patient Service Representative
MaineHealth
10.2024 - Current
- Provided exceptional service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Shift Supervisor
Coastal Opportunities Maine
05.2023 - 10.2024
- Monitored clients to assess and report physical and behavioral changes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Bachelor of Arts - Liberal Studies
University of Maine
Augusta, ME05-2015
Skills
- Client confidentiality
- Compassionate client care
- Check-in coordination
- Phone etiquette
- HIPAA compliance
- Electronic health records
- Appointment scheduling
Timeline
Personal Support Specialist
Damascus Home Care
04.2025 - Current
Patient Service Representative
MaineHealth
10.2024 - Current
Shift Supervisor
Coastal Opportunities Maine
05.2023 - 10.2024
Bachelor of Arts - Liberal Studies
University of Maine
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