Katie Smith
Sam’s Burger Deli
5155 Big Texas Valley Rd Rome ,GA
15
years of professional experience
Dynamic professional with a proven track record at Sam’s Burger Deli, excelling in customer service and complaint resolution. Adept at multitasking and team collaboration, enhanced guest experiences and streamlined operations, ensuring high standards of cleanliness and efficient cash handling. Committed to delivering results and fostering positive relationships. Experienced in resolving issues within residents in a nursing home. Experience with patient care contact with all ages of patients in a hospital setting.
Work History
Social Services
2 Years 1 Month- Assisted individuals in completing applications for social services benefit programs.
- Conducted comprehensive needs assessments to prioritize investments in infrastructure, social services, and other critical areas of concern within the community.
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
- Enhanced client satisfaction by providing personalized and comprehensive social services support.
- Collaborated with law enforcement, social services, and healthcare providers to create a network of support for clients.
- Formulated and implemented outreach strategies to engage individuals and families in need of social services.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Advocated for clients'' rights within the larger social services system by participating in meetings, conferences, or other professional gatherings where decisions impacting supported individuals were made.
Waitress/ Manager
14 Years 11 Months- Delivered exceptional customer service while taking orders and providing menu recommendations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed cash and credit transactions accurately, ensuring proper handling of cash register.
- Assisted in training new staff on service protocols and restaurant policies.
- Resolved customer complaints swiftly, promoting positive dining experiences and repeat business.
- Monitored inventory levels of supplies, communicating needs to management for efficient operations.
- Adapted quickly to high-pressure situations during peak hours, maintaining composure and service quality.
Respiratory Therapy
1 Year 2 Months- Actively participated in continuing education opportunities to stay updated on the latest advancements in the field of respiratory therapy techniques
- Collaborated with other departments such as respiratory therapy, nutrition services, and social work in coordinating comprehensive patient-centered care.
- Enhanced patient care by implementing evidence-based respiratory therapy protocols and individualized treatment plans.
- Evaluated new technologies in the field of respiratory therapy for potential implementation within the facility''s treatment offerings.
- Maintained high standards of infection control within the respiratory therapy department, minimizing cross-contamination risks.
- Contributed to research studies within the field of respiratory therapy through data collection, analysis, and presentation at professional conferences or journal publications when applicable.
- Enhanced patient care by developing and implementing individualized respiratory therapy plans.
- Reduced treatment errors by implementing quality assurance measures for all respiratory therapy services provided.
Education
- Social Services
Associate of Science - Respiratory Therapy
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Attention to detail
Cash handling
Decision-making
Handling complaints
Complaint resolution
Guest relations management
Timeline
Social Services
Health and Rehab
02.2020 - 03.2022Read More
Respiratory Therapy
Cartersville Medical Center
05.2016 - 07.2017Read More
Waitress/ Manager
Sam’s Burger Deli
09.2008 - 08.2023Read More
Georgia Highlands College
from Social Services
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Georgia North wes
Associate of Science from Respiratory Therapy
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