Veronica Giustino
Administrative Assistant/Social Services Aide
Laramie,WY
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Social Services
State Of Wyoming Department Of Family Services
Laramie, WY
10.2015 - Current
- Educated potential participants on available services and processes to engage in program.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Helped social workers build, coordinate and lead programs supporting individuals.
- Worked with clients to improve life choices and maximize benefits of programs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Spoke with groups to expand community engagement and program outreach.
- Served customers and followed outlined steps of service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
Administrative Assistant
State Of Wyoming Department Of Agriculture
Laramie, WY
10.2011 - 10.2015
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Coordinated bookkeeping activities in QuickBooks
- Executed record filing system to improve document organization and management.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Arranged rapid office equipment repair and maintenance with vendors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed Access databases converting complex data into easy-to-interpret data.
Administrative Assistant
State Of Wyoming State Vet Lab
Laramie, WY
10.2009 - 10.2011
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Coordinated bookkeeping activities in QuickBooks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed research to collect and record industry data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Office Manager
Albany County Sheriff's Office
Laramie, WY
07.2000 - 06.2008
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Compared vendor prices and negotiated for optimal savings.
- Arranged corporate and office conferences for company employees and guests.
- Managed office operations while scheduling appointments for department managers.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
Education
High School Diploma -
Laramie Senior High School
Laramie Wyoming 05.1983 - 05.1983
Associate of Science - General Studies
LCCC
Laramie WyomingSkills
Organization and Time management
Critical thinking
Maintenance & Repair
Responsible
Basic math
Compassion
Collaboration
Flexible & Adaptable
Self-motivated professional
Planning and Coordination
Good listening skills
Customer Service
Written Communication
Interpersonal Communication
Clerical
Microsoft Office
Analytical skills
Additional Information
I volunteer to help with the elderly on a weekly basis. Mow lawns, grocery shop, clean and make sure that they are generally in a good position and are able to take care of themselves. I help them fill out paperwork for services and also transport if needed.
Timeline
Social Services
State Of Wyoming Department Of Family Services
10.2015 - Current
Administrative Assistant
State Of Wyoming Department Of Agriculture
10.2011 - 10.2015
Administrative Assistant
State Of Wyoming State Vet Lab
10.2009 - 10.2011
Office Manager
Albany County Sheriff's Office
07.2000 - 06.2008
High School Diploma -
Laramie Senior High School
05.1983 - 05.1983
Associate of Science - General Studies
LCCC