BROOKLYN HORROCKS
Casa Grande,Arizona
Summary
Compassionate social services professional with a focus on memory care leadership. Expertise in care coordination and advocacy enhances resident-centered outcomes while maintaining effective communication with families and interdisciplinary teams. Committed to improving quality of life for older adults through comprehensive support and resource connections.
Overview
8
8
years of professional experience
Work History
Social Services
RIDGECREST POST ACUTE
Phoenix, AZ
05.2023 - Current
- Provide comprehensive social services support to residents and families throughout the post-acute care experience.
- Coordinate discharge planning and transitions of care to promote safe and successful outcomes.
- Completed psychosocial assessments to identify resident needs, concerns, and available support systems, enhancing individualized care.
- Participate in interdisciplinary care planning and collaborate with nursing, therapy, case management, and other healthcare professionals.
- Connect residents and families with community resources and support services to promote holistic well-being.
- Coordinate referrals to healthcare providers, community agencies, and supportive services.
- Communicate consistently with residents, families, healthcare providers, and interdisciplinary team members.
- Assisted with insurance processes, authorizations, and service coordination to facilitate resident access to care.
- Facility: Ridgecrest Post Acute Address: 16640 N. 38th St., Phoenix, AZ 85032 Phone: 602-482-6671
Memory Care Director
LIV GENERATIONS
Scottsdale, AZ
04.2022 - 05.2023
- Provided leadership and oversight for memory care services in a senior living environment.
- Enhanced resident quality of life by supporting individuals with memory-related care needs, promoting dignity and independence.
- Coordinated care and communicated with residents, families, physicians, and interdisciplinary team members.
- Supervised and supported care staff while promoting consistent, resident-centered service.
- Collaborated with leadership and healthcare professionals to promote safe and effective resident care.
- Served as an advocate for residents and families while maintaining a supportive and compassionate environment.
- Facility: LivGenerations Location: Scottsdale, AZ- pinnacle peak road
Resident Care Coordinator
HERITAGE VILLAGE
Mesa, AZ
02.2019 - 04.2022
- Coordinated resident care and services while maintaining a strong focus on safety, dignity, and quality of life.
- Coordinated services and resources tailored to support residents' individual care needs and improve their quality of life.
- Communicated with residents, families, healthcare providers, and care team members regarding resident needs and changes in condition.
- Coordinated appointments, services, and care-related needs to streamline resident access to necessary resources.
- Guided families through resident care concerns, connecting them with appropriate resources for support.
- Maintained accurate resident information and documentation.
- Collaborated with nursing and care staff to ensure continuity and consistency of resident care.
- Assisted with identifying changes in resident needs and communicating concerns to appropriate team members.
- Built positive relationships with residents and families through compassionate communication and dependable follow-through.
Education
Arizona College
Glendale, AZ04-2026
Skills
- Social Services & Resident Advocacy
- Resident-Centered Care
- Memory Care & Senior Living
- Care coordination
- Case management
- Crisis management
- Care Transitions
- Psychosocial Assessments
- Referrals & Community Resources
- Insurance & Authorizations
- Team collaboration
- Team Development
- Facility compliance
- Family support
Leadership And Professional Strengths
- Resident Advocacy: Dedicated to ensuring residents receive compassionate, individualized care while maintaining their dignity, preferences, and rights.
- Care Coordination: Experienced in coordinating services, referrals, transitions of care, and communication between residents, families, healthcare providers, and interdisciplinary teams.
- Family Support: Skilled at communicating difficult or complex information with empathy and professionalism while helping families understand available care options and resources.
- Leadership: Experienced in senior living and memory care leadership, including coordinating staff and services and addressing resident and family concerns.
- Problem Solving: Able to identify barriers to care and develop practical solutions while maintaining a resident-centered approach.
Timeline
Social Services
RIDGECREST POST ACUTE
05.2023 - Current
Memory Care Director
LIV GENERATIONS
04.2022 - 05.2023
Resident Care Coordinator
HERITAGE VILLAGE
02.2019 - 04.2022
Arizona College