NAKAYLA REECE
Lanett,Alabama
Summary
Delivered comprehensive resident and patient support across psychosocial assessment, care planning, referral coordination, discharge planning, and healthcare administrative workflows while maintaining accurate documentation, strong communication, advocacy, and regulatory compliance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Social Services Supervisor
Diversicare of Lanett
01.2025 - Current
- Supervise and support Social Services operations within a skilled nursing facility, helping ensure residents’ psychosocial and service needs are addressed.
- Coordinate discharge planning and transitions of care while communicating with residents, families, and interdisciplinary team members.
- Complete psychosocial assessments and develop individualized care plans based on resident needs and identified goals.
- Advocate for resident rights, preferences, dignity, and quality of life while supporting person-centered care.
- Collaborate with nursing, therapy, dietary, medical, and other interdisciplinary team members to address resident concerns and coordinate services.
- Maintain timely and accurate social services documentation and support compliance with facility and regulatory requirements.
- Communicate effectively with residents and families regarding services, concerns, care planning, and discharge-related needs.
HIMS Coordinator
Diversicare of Lanett
02.2025 - 10.2025
- Assisted with monitoring the daily workload of onsite HIM Specialists and coordinated with HIM leadership to ensure appropriate assignment of chart pickup, preparation, and scanning duties.
- Supported compliance with medical record policies and the integrity of the legal medical record by ensuring accurate and timely availability of medical records.
- Maintained and organized medical records while supporting accurate documentation and timely record processing.
- Completed performance evaluations and maintained proper documentation for team members.
Advanced Medical Support Assistant
Veterans Affairs Medical Center
Tuskegee
01.2024 - 01.2025
- Provided administrative and clinical support within a Veterans Affairs healthcare setting.
- Scheduled patient appointments and coordinated referrals to support timely access to care.
- Managed and updated electronic medical records while maintaining accurate patient information and documentation.
- Provided professional customer service and administrative assistance to patients and healthcare staff.
- Communicated with patients and internal teams to support appointment coordination and healthcare administrative processes.
Patient Access Specialist
WellStar Health System
01.2022 - 10.2022
- Registered patients and supported front-end patient access operations in a healthcare setting.
- Verified insurance information and maintained accurate patient records.
- Provided patient-focused customer service while supporting efficient access to healthcare services.
- Handled administrative responsibilities related to registration, records, and patient information.
Medical Receptionist
AFC Urgent Care
01.2021 - 12.2021
- Managed front desk operations in a fast-paced urgent care environment.
- Scheduled patient visits and supported efficient patient flow.
- Verified insurance information and maintained accurate patient records.
- Provided professional customer service to patients while handling routine administrative responsibilities.
Education
Master of Healthcare Administration -
Auburn University at Montgomery
12.2022
Bachelor of Business Administration -
Miles College
12.2020
Skills
- Social Services & Resident Advocacy
- Discharge Planning & Transitions of Care
- Psychosocial Assessments
- Individualized Care Planning
- Interdisciplinary Collaboration
- Healthcare Administration
- Health Information Management
- Medical Records & Documentation
- Patient Access & Registration
- Appointment Scheduling & Referrals
- Electronic Medical Records
- Insurance Verification
- Documentation & Compliance
- Patient & Family Communication
Certification
Certified Revenue Cycle Management
Timeline
HIMS Coordinator
Diversicare of Lanett
02.2025 - 10.2025
Social Services Supervisor
Diversicare of Lanett
01.2025 - Current
Advanced Medical Support Assistant
Veterans Affairs Medical Center
01.2024 - 01.2025
Patient Access Specialist
WellStar Health System
01.2022 - 10.2022
Medical Receptionist
AFC Urgent Care
01.2021 - 12.2021
Master of Healthcare Administration -
Auburn University at Montgomery
Bachelor of Business Administration -
Miles College