Katherine Smith
PEORIA,IL
Summary
Results-driven professional with over 20 years of experience in customer service and team leadership. Demonstrated ability to mentor staff, optimize inventory management, and resolve customer issues, contributing to improved service quality and operational efficiency.
Overview
27
27
years of professional experience
Work History
Store Manager
VIP'S Lounge
05.2024 - Current
- Oversaw daily operations, ensuring smooth customer service and inventory management.
- Trained and mentored staff
- Conducted regular inventory audits
- Enhanced customer satisfaction by addressing feedback and resolving issues promptly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented policies to enhance customer engagement and increase foot traffic
- Implemented promotional events to enhance customer engagement and increase foot traffic.
Restaurant Owner
Double A's
07.1999 - 02.2022
- Developed and implemented operational strategies to enhance customer satisfaction and service quality.
- Streamlined kitchen operations by adopting new technology for order processing and tracking.
- Trained and mentored staff on food safety practices and customer service excellence.
- Managed inventory control systems, optimizing supply chain processes to reduce waste.
- Established vendor relationships to ensure high-quality ingredients and timely deliveries.
- Analyzed sales data to identify trends, informing menu adjustments and pricing strategies.
- Oversaw financial performance, implementing cost-saving measures to improve profitability.
- Led community engagement initiatives, enhancing brand visibility through local partnerships and events.
Education
Bachelor of Science - Psychology
Bradley University
Peoria, IL05-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
Timeline
Store Manager
VIP'S Lounge
05.2024 - Current
Restaurant Owner
Double A's
07.1999 - 02.2022
Bachelor of Science - Psychology
Bradley University