Dynamic nurse with a Master’s degree, recognized for adeptly navigating complex challenges in high-pressure healthcare environments. Proven track record of building strong relationships with clients and colleagues to enhance collaboration and support. Strong problem-solving skills have consistently led to improved patient outcomes and satisfaction. Committed to leveraging nursing and social services expertise to drive continuous improvement in care delivery.
Overview
18
18
years of professional experience
Work History
Post-Acute Nurse Navigator
Penn Medicine: University of Pennsylvania Health System
10.2021 - Current
Assisted in the creation and implementation of training programs at long-term care communities on sepsis, CHF, UTI management, de-escalation techniques, dementia care, and more, fostering improved patient outcomes.
Developed and implemented an improved workflow for communicating the transition of care issues for patients discharged from the hospital to long-term care communities.
Analyzed current trends in healthcare delivery systems to identify areas of improvement.
Implemented evidence-based protocols that promote cost-effective care delivery models.
Advocated for patient needs with the interdisciplinary team, and implemented outlined treatment plans.
Collaborated with multiple Skilled Nursing Facilities within the Penn Post-Acute Network to enhance infection prevention and develop quality assurance strategies.
Represented the Post-Acute Network in the Geriatric Fracture and Orthopedic Committees.
Coordinated with physicians, nurses, and other staff to ensure quality patient care.
Participated in quality improvement initiatives aimed at improving clinical outcomes.
Identified barriers to optimal healthcare utilization and developed strategies for overcoming them.
Worked effectively in team environments to make the workplace more productive.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Provided clinical navigation for patients using Penn Medicine LG Health's readmission risk score, focusing on reducing readmissions and length of stay.
Nurse Supervisor
LGHP Women's Internal Medicine and Urogynecology
Lancaster, PA
07.2019 - 10.2021
Supervised 15 clinical staff and managed two practices with 8 providers, overseeing budget, schedules, and compliance with OSHA, CLIA, and Department of Health regulations.
Enhanced patient satisfaction metrics, increased 'Likelihood to recommend practice,' and 'staff worked together' scores, and improved 'Provider knew important medical information' from 72% to 87% through staff education and training.
Increased revenue by over $42,000/month through optimized billing practices and improved charge capture, while ensuring clinical competency and safety within the urogynecology practice.
Nurse Supervisor
Penn Medicine LGHP FM Crooked Oak
Lancaster, PA
08.2015 - 07.2019
Supervised 11 clinical staff in a family practice with a 12,000-patient panel and managed the retail site Health Express, overseeing 5 clinical assistants and 4 CRNPs.
Ensured compliance with regulatory agencies including OSHA, CLIA, and the Department of Health, and improved quality metrics in key health areas.
Collaborated with clinical educators to develop competencies, initiated the Vaccines for Children program, and managed morale during staffing challenges, enhancing patient access and provider onboarding.
Clinical Nurse Coordinator
Wellspan Endocrinology and Reheumatology
York, PA
11.2012 - 08.2015
Supervised 19 clinical staff in a ten-provider specialty practice, ensuring compliance with OSHA, CLIA, and Department of Health regulations.
Collaborated with administration to create templates for outgoing messages on the online patient portal 'MyWellspan' and maintained fiscal responsibility by working with the Practice Manager to manage the practice budget.
Implemented the Kanban System for ordering and maintaining clinical supplies and medications, enhancing efficiency through LEAN methodology.
Lead Physician Office Nurse
Wellspan Rheumatology
York, PA
09.2011 - 11.2012
Developed treatment plans based on individual patient needs.
Monitored patient progress through follow-up visits to ensure effectiveness of treatments.
Discussed histories and current symptoms or complaints with every patient.
Obtained and recorded patients' medical histories and treatment progress for optimal treatment planning.
Counseled patients on lifestyle changes that may improve their overall health.
Consulted with specialists regarding complex cases when appropriate.
Educated patients on procedures, treatment plans, medications and preventive measures.
Collaborated with other healthcare professionals to coordinate optimal care for each patient.
Nurse Manager
Manor Care Nursing Home
Lancaster, PA
09.2010 - 09.2011
Delivered exceptional care to approximately 22 patients with various medical needs, including oncology, post-operative, and IV fluid therapy, within a fast-paced rehabilitation environment.
Salaried Manager
McDonalds
Sinking Spring, PA
09.2006 - 09.2009
Produced thorough, accurate and timely reports of project activities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Recruited and hired qualified candidates to fill open positions.
Managed inventory levels to meet demand without overstocking, reducing waste.
Developed and implemented strategic plans to achieve company objectives.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Delegated work to staff, setting priorities and goals.
Coached, mentored and trained team members in order to improve their job performance.
Education
Master of Science - Nursing Leadership And Management
PA College of Nursing And Health Sciences
Lancaster
05-2022
Bachelor of Science - Nursing
PA College Nursing And Health Sciences
Lancaster
05-2020
Associate of Science - Nursing
Excelsior College
Albany, NY
05-2018
LPN - Nursing
Lancaster County Career And Technology Center
Willow Street, PA
05-2010
Skills
CPR certified
Patient Education
Care coordination
Community advocate
Organizational skills
Educational materials development
Lean management
Conflict resolution
Task prioritization
Motivating teams
Visionary thinking
Team building
Stakeholder engagement
Accomplishments
Penn Medicine Lancaster General Health Physicians Nursing Supervisor Award 2019
Affiliations
Completed Aspiring Leader at LGH
Completed Lean Management at LGH
Clinical Competency Validator from 2015-2022
Respecting Choices-First and Last Steps Advance Care Planning Certified Instructor
Just Culture Training
Timeline
Post-Acute Nurse Navigator
Penn Medicine: University of Pennsylvania Health System
10.2021 - Current
Nurse Supervisor
LGHP Women's Internal Medicine and Urogynecology
07.2019 - 10.2021
Nurse Supervisor
Penn Medicine LGHP FM Crooked Oak
08.2015 - 07.2019
Clinical Nurse Coordinator
Wellspan Endocrinology and Reheumatology
11.2012 - 08.2015
Lead Physician Office Nurse
Wellspan Rheumatology
09.2011 - 11.2012
Nurse Manager
Manor Care Nursing Home
09.2010 - 09.2011
Salaried Manager
McDonalds
09.2006 - 09.2009
Master of Science - Nursing Leadership And Management
PA College of Nursing And Health Sciences
Bachelor of Science - Nursing
PA College Nursing And Health Sciences
Associate of Science - Nursing
Excelsior College
LPN - Nursing
Lancaster County Career And Technology Center
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