Hi, I’m
Laura Garcia
Yuma,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
Work History
Healthsnap
Nurse Navigator
06.2023 - Current
Job overview
- Improved patient outcomes through comprehensive education on treatment plans and medications.
- Increased patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
- Facilitated timely access to care by coordinating appointments, tests, and procedures for patients across various healthcare systems.
- Collaborated with multidisciplinary teams to optimize patient care and support services.
CSL Plasma
Medical Staff Associate
01.2023 - 10.2023
Job overview
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
CSL Plasma
Assistant Center Manager
06.2021 - 12.2022
Job overview
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
- Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budgetary objectives.
- Oversaw financial transactions such as billing, invoicing, and payments to ensure accuracy and timeliness.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
CSL Plasma
Medical Operations Supervisor
05.2017 - 06.2021
Job overview
- Improved patient satisfaction by implementing efficient scheduling and appointment procedures.
- Streamlined medical operations by effectively managing staff and resources to reduce wait times and increase productivity.
- Enhanced team performance with regular training sessions, fostering a culture of continuous improvement in the workplace.
- Increased patient safety by ensuring strict adherence to established protocols and industry best practices.
- Engaged in ongoing professional development activities to stay current on industry trends and best practices, applying new knowledge to improve medical operations processes as needed.
Education
Fortis College Houston, TX
Licensed By The State of Texas from Licensed Vocational Nursing
03.2013
Skills
- Patient Education
- Care Coordination
- Organizational Skills
- CPR Certified
- Quality Improvement
- Conflict Resolution
- Active Listening
- Critical Thinking
- Immunizations and Vaccinations
- Certified in CPR/AED
- Microsoft Office
- Decision-Making
- Infection Control
- Medical Recordkeeping
- Patient Examination
- Chronic Disease Management
Timeline
Nurse Navigator
Healthsnap
06.2023 - Current
Medical Staff Associate
CSL Plasma
01.2023 - 10.2023
Assistant Center Manager
CSL Plasma
06.2021 - 12.2022
Medical Operations Supervisor
CSL Plasma
05.2017 - 06.2021
Fortis College
Licensed By The State of Texas from Licensed Vocational Nursing