Katie Stevens
Knoxville,TN
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 13 years of progressive healthcare management experience to positively impact business operations.
Overview
13
13
years of professional experience
Work History
Regional Manager
CORA Physical Therapy/Tennessee Orthopedic Clinics
Knoxville, TN
10.2019 - Current
- Established and maintained operational standards for 8 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Introduced cost-saving initiatives to reduce losses and increase profit margin
Clinic Manager
CORA Physical Therapy/Tennessee Orthopaedic Clinic
03.2018 - 10.2019
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Built relationships with physicians to create steady referral pipeline.
- Led team through successful acquisition without turnover
Clinic Manager
Champion Sports Medicine And Rehabilitation
09.2010 - 03.2018
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Built relationships with physicians to create steady referral pipeline.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Education
Bachelor of Science - Health And Exercise Science
Furman University
Greenville, SC06.2006
Doctorate of Physical Therapy - Physical Therapy
University of Tennessee Health Sciences Center
Memphis, TN05.2009
Skills
- Patient-Focused Therapy
- CPR Training
- Reimbursement Regulations
- Workload Delegation
- Interdisciplinary Care
- Operational Procedures
- EMR Systems
- Employee Recruitment and Hiring
Timeline
Regional Manager
CORA Physical Therapy/Tennessee Orthopedic Clinics
10.2019 - Current
Clinic Manager
CORA Physical Therapy/Tennessee Orthopaedic Clinic
03.2018 - 10.2019
Clinic Manager
Champion Sports Medicine And Rehabilitation
09.2010 - 03.2018
Bachelor of Science - Health And Exercise Science
Furman University
Doctorate of Physical Therapy - Physical Therapy
University of Tennessee Health Sciences Center
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