Katie Stevermer
Brooklyn,NY
Summary
Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
3
3
years of professional experience
Work History
Lead Barista / Bartender
Northstar Ski Resort
11.2023 - 06.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Receptionist / Assistant
Flame Metals Processing Corp
07.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
Club Sports Advisory Board
University of Oregon
07.2021 - 06.2023
- Reviewed financial statements, budgets, and operational reports to ensure the annual budgeting needs were being met.
- Advised other team presidents on trip planning, budgeting, and team management.
- Communicated with University officials regarding conduct matters.
- Collaborated with the CSAB to plan annual banquets and events.
Manager of Operations
University Of Oregon Student Recreation Center
04.2021 - 06.2023
- Oversaw the operation of a facility servicing 5000 patrons daily and over 30 staff members at a time.
- Identified and resolved unauthorized, unsafe, or ineffective practices within the facility.
- Helped sell memberships and answer questions while promoting a welcoming environment.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Bachelor of Science - Environmental Studies
University of Oregon
06.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
Additional Information
Was voted President of the Women's Rugby Team from 2021-2023 which consisted of planning travel arrangements for all away games, coordinating with the University of Oregon to reserve field time, referees, and trainers, communicating with our league and leaders on other teams to ensure game day preparations are complete, and being a representative for our team while leading my peers.
Timeline
Lead Barista / Bartender
Northstar Ski Resort
11.2023 - 06.2024
Receptionist / Assistant
Flame Metals Processing Corp
07.2023 - 10.2023
Club Sports Advisory Board
University of Oregon
07.2021 - 06.2023
Manager of Operations
University Of Oregon Student Recreation Center
04.2021 - 06.2023
Bachelor of Science - Environmental Studies
University of Oregon
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