As a professional in the coffee and matcha industry, I am committed to customer satisfaction. Known for efficiently preparing and serving variety of coffee/tea drinks, I ensure each cup beautifully represents the company I work with. Focused on teamwork and reliability, I aim to gain trust and satisfaction from both staff and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Bartender & Barista
The Kookery
02.2023 - 07.2025
Kept detailed inventories and notified management of ordering needs
Resolved customer complaints promptly and professionally
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Skilled in making specialty matcha beverages (iced & hot)
Floral Designer
Devynn's Garden
01.2024 - 03.2025
Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
Research Assistant
CSULB
03.2019 - Current
Conducted data collection & research, co-author of peer reviewed journal article discussing HPV vaccination amongst college students (will be submitted for publishing in spring of 2024) Fiona Gorman, PHD
Barista
Peter And Seiko Hair Studio
05.2017 - 07.2021
Drink experience: Lattes (Coffee and Matcha), Brewed tea, iced refreshers
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Emergency Medical Technician
Orange County and Los Angeles County
09.2020 - 11.2022
Responded to emergency calls, providing immediate medical care to patients in critical conditions.
Assessed patient conditions, including vital signs and medical history, to determine appropriate treatment.
Administered basic life support (BLS) interventions, such as CPR and wound care, in emergency situations.
Collaborated with healthcare professionals to deliver coordinated patient care.
Maintained accurate and detailed patient care records in compliance with regulations.
Peer Health Educator
California State University, Long Beach
10.2019 - 05.2021
Student Health Services (SHS) at CSULB Clinic
Hosted educational workshops on campus and virtually (during covid)
Birth Control 101: Designed to prepare and educate students on reproductive health and options provided at the campus clinic. Covered topics such as hormonal birth control, contraceptive use, STIs, safe sex practices, and consent.
Workshops were a collaborative effort amongst health education staff and doctors on campus.
Hands-on triage, required pre-appointment education, and post-appointment referral
Engaged in student outreach via social media and on campus health huts
Main goals: Encourage students to utilize resources on campus, support presenters on various health topics.
Education
Supplemental Classes - Biochemistry
Coastline Community College
12.2024
Supplemental Classes - Chemistry
Golden West College
11.2024
Supplemental Classes - Medical Terminology
Rio Hondo College
05.2024
Supplemental Classes - Genetics
Citrus College
12.2023
Supplemental Classes - Microbiology
Long Beach City College
05.2023
Bachelor's Degree - Health Science- Community Health Education
California State University, Long Beach
05.2021
Skills
Cash handling
Opening and closing duties
Exceptional customer service
Team leadership
Espresso machine operation
Beverage preparation
POS systems
Latte art
Fluent in English, Norwegian, & Swedish
Coffee and tea expertise
Certification
California Drink and Food Handler Card
Orange County EMT – National Certification
HIPAA Certification - National Certification
Sexual Health Educator (SHE) Training- National Certification
Timeline
Floral Designer
Devynn's Garden
01.2024 - 03.2025
Lead Bartender & Barista
The Kookery
02.2023 - 07.2025
Emergency Medical Technician
Orange County and Los Angeles County
09.2020 - 11.2022
Peer Health Educator
California State University, Long Beach
10.2019 - 05.2021
Research Assistant
CSULB
03.2019 - Current
Barista
Peter And Seiko Hair Studio
05.2017 - 07.2021
Supplemental Classes - Chemistry
Golden West College
Supplemental Classes - Medical Terminology
Rio Hondo College
Supplemental Classes - Genetics
Citrus College
Supplemental Classes - Microbiology
Long Beach City College
Bachelor's Degree - Health Science- Community Health Education
California State University, Long Beach
Supplemental Classes - Biochemistry
Coastline Community College
Publications
Conference Presentations: Peer Reviewed
Gorman, F., Gorman, N., Acosta-Deprez, V., Grunwald, S., & McNichols, A. (2020). Determinants of HPV vaccine uptake among college undergraduates: Barriers, misperceptions, and opportunities. Accepted for oral presentation at the 2020 American Public Health Association Annual Meeting.
Conference Presentations: Peer Reviewed- Manuscripts in Progress
Gorman, F., Grunwald, S., & Gorman, N. (in progress). HPV vaccine uptake among college students: knowledge, attitudes, demographic correlates, barriers and facilitators.