Leia Gibbs
Chandler,AZ
Summary
Dependable team member, successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Bartender (Shift Lead Barista)
Coffee Rush
Chandler, AZ
12.2025 - Current
- Crafted and served specialty coffee beverages using espresso machines and manual brewing techniques.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in training new staff on beverage preparation and customer service protocols.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barback
Coffee Rush
Chandler, AZ
10.2025 - Current
- Assisted bartenders (The head and solo Barista) by restocking supplies and maintaining cleanliness of workstations.
- Prepared blended drinks and garnishes to ensure efficient drink production.
- Monitored inventory levels and communicated needs to management for timely replenishment.
- Supported customer service by promptly addressing inquiries and delivering orders efficiently.
- Implemented process improvements that enhanced efficiency in drink preparation and service delivery.
Server
The Westin
Tempe
12.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Barista
The Westin
Tempe, AZ
03.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales Associate
Fabletics
Chandler, AZ
10.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Van Heusen Store
Phoenix, AZ
02.2022 - 12.2022
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Host
Chili's Bar and Grill
Chandler, AZ
08.2021 - 02.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Arts - Film & Media Production
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Corona Del Sol High School
Tempe, AZ05-2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Strong multitasking
Timeline
Bartender (Shift Lead Barista)
Coffee Rush
12.2025 - Current
Barback
Coffee Rush
10.2025 - Current
Server
The Westin
12.2023 - 09.2024
Sales Associate
Fabletics
10.2023 - 12.2023
Barista
The Westin
03.2023 - 09.2024
Sales Associate
Van Heusen Store
02.2022 - 12.2022
Host
Chili's Bar and Grill
08.2021 - 02.2022
High School Diploma -
Corona Del Sol High School
Bachelor of Arts - Film & Media Production
Arizona State University